Track123 Order Tracking , 2.662 Rezensionen
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Updated Review
The problem is fixed and everything working now. Sadly I caught the support during holidays. There was a longer time to answer but all is good now.
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I've tried to contact multiple time the support and they don't answer. There's no way to get in touch with them. I needed assistance with PayPal sync issues. I'm wondering what is happening.
I'm on the free plan, and so far I'm very happy with its intuitive interface and ease of use. Integrates great with any page and easy to customize to the feel of your website. Recommend!
I like this app a lot. It is easy to use and customer service is very helpful, a must have for me and I am glad I found this app. I highly recommend this.
For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the orders are in fact in transit or being delivered. This application often seems to cause more confusion than clarity. Customer support does not care, have contacted them multiple times.
Hi，
We want to express our sincere apologies for the persistent issues you encountered with the Track123 app recently. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.
We understand the frustration caused by the malfunctioning analytics dashboard and inaccuracies in tracking information. We want to assure you that our team has worked diligently to address these issues, and I'm pleased to inform you that all orders within your store have been updated with accurate tracking details.
In addition to resolving the immediate issues, we have implemented measures to enhance the reliability and performance of our app. We are committed to providing a seamless and efficient tracking experience for all our users.
Once again, we apologize for any inconvenience caused, and we thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us.
Thank you for choosing Track123.
Best regards,
Track123
Love how easy this app is to use and incorporate into your own store!!
The perfect app for tracking your customers orders, easy installation on website, fast and easy setting management, and has cool design that integrates perfectly to shopify store!!! I Recommend this app!!!
Automates my shipping tracking for customers and has a professional look to it. Works perfect.
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi,
We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused.
We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information.
We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner.
We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
Track123
I really like this app since I can put a tracking page on my website. Very useful so that my clients are always informed. I can also customize it with the aesthetics of my website. Satisfied.
I just started my website, and i looking tracking app for my website. after trying many tracking app, i love how track123 works! so simple and track123 has everything what i need!