Track123 Order Tracking 3D

good app

I love this app, it's a great fit for our store. I had one issue and I contacted CS for assistance and they had it fixed right away. Give your team our regards.

Great app, really useful to my Shopify shop, good customer service. Looking to build a long lasting relationship.

I recently started using Track123 on my store and it has proven to be a valuable addition. The tracking and analytics capabilities have allowed me to better understand my customers and make informed decisions for my business. I appreciate the simplicity and ease of use, it has definitely improved my overall experience

Very useful for dropshipping. It make the tracking more easy for customer. Love this app! Very easy to use.

Does what you need it to do. Helps you track orders for your store with a good looking program and helps with orders

Great app, I have no trouble to setup and customize it. The guide they has post on line is easy to understand and no programmer is required. The only thing I wish they can improve is live update on delivery status with carrier at same time: I had a package delivered by Canada Post and send me a notification says the package has been delivered, but, the app was not able to update right way.
Overall, the update history has actually more details than Canada Post. This is a really great app. Totally recommend it.

Fantastic app for helping your customers track their packages.
The integration into the store is also really easy and it look great :D

This app is great and fits well in my site. The process to get everything set up was simple. Great app!

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.