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Very good and easy to use
Best tracking app ever
Really simple to use, can easily edit to become streamlined with the website, would highly recommend
Great app, very easy to use. Improves the customer experience.
While support was good and the UI was easy, it lacks some features other apps offer, such as the ability to both monitor shipping within Shopify's dashboard and use custom emails (seems you can only do one or the other). Also, I'm always paranoid about adding a new tracking app, in case customers receive dated or duplicate emails, so I checked with support that this definitely wouldn't happen. I was assured, but the day after adding the app and turning on notifications, I got a customer email replying to a Track123 "Delivered" email they just received, for an order that was actually delivered a week ago. No idea yet how many other customers received these emails, but it's exactly what I wanted to avoid.
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced and appreciate your detailed comments.
We understand that you miss some features. Please rest assured that we have noted your feedback. Our development team is continuously working on enhancing our app, and your input will be valuable in guiding our future updates.
We understand your concerns about receiving dated or duplicate emails, which is something we strive to prevent. To ensure that customers stay updated on their orders, especially those that are waiting at pickup points, we send emails for orders that have been delivered within the past 7 days. we are committed to improving this process and have implemented solutions to prevent customers from receiving multiple notifications for the same event.
Thank you for your feedback. It is crucial for us to hear from our users to improve our service. We hope to earn back your trust and look forward to serving you better in the future.
Best regards,
Track123
Everything works as expected
So far very nice.
really good experience and fantastic customer service responses are always quick and prompt
Track123 Order Tracking 3D App is a game-changer for anyone wanting to keep tabs on their shipments. The app’s 3D interface is visually appealing and makes tracking orders feel engaging rather than mundane. Users can easily input their tracking numbers and view the real-time status of their packages in a way that is intuitive and user-friendly.One of the standout features is the detailed tracking information provided, which goes beyond just the delivery status. It includes estimated delivery times, shipping routes, and even notifications for any delays. The app also supports multiple carriers, making it versatile for various users. Track123 Order Tracking 3D App was a solid choice for us, giving our customers a detailed and visually engaging way to track their orders.
This app is very good, it helps me to track orders conveniently