Track123 Order Tracking 3D

Track123 Order Tracking 3D has been an excellent addition to our Shopify store. The app is incredibly user-friendly and integrates seamlessly with our existing setup. One of the standout features is the branded tracking page, which has significantly enhanced our customers' experience by providing clear and professional order status updates.

easy to use and works great

I've been using this app for several months and I enjoy it so far. I love that it integrates seamlessly with my branding and template plus all the customization options. I also enjoy how detailed the information is for the customer. Super clean and easy to use.

Track123 ist einfach super. Die perfekte Tracking App

great app. Definitely recommend it.

Super

Simple to manage and use. Accurate tracking.

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

cool

Track 123 is such a great tool to sue when helpping to track customers order and integrates well with the Shopify platform.