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I've had experiences with other platforms, but definitely Track123 is the best.
The Track123 Order Tracking Upsell app was easy to set up and (so far) has been easy to use. I would definitely recommend the app!
For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the orders are in fact in transit or being delivered. This application often seems to cause more confusion than clarity. Customer support does not care, have contacted them multiple times.
Hi，
We want to express our sincere apologies for the persistent issues you encountered with the Track123 app recently. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.
We understand the frustration caused by the malfunctioning analytics dashboard and inaccuracies in tracking information. We want to assure you that our team has worked diligently to address these issues, and I'm pleased to inform you that all orders within your store have been updated with accurate tracking details.
In addition to resolving the immediate issues, we have implemented measures to enhance the reliability and performance of our app. We are committed to providing a seamless and efficient tracking experience for all our users.
Once again, we apologize for any inconvenience caused, and we thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us.
Thank you for choosing Track123.
Best regards,
Track123
Excellent experience in using the app!! Especially the proper integration with our brand design theme!
Very useful and amazing customer service
Does what it says!
Works great
Good service
Very good app, it's been really helpful and the Costumer Support is also great! Recommend it for sure!
Realy easy to use, good interfase, amazing customer support and fantastic customization