Track123 주문 추적

Track123 주문 추적

리뷰 (4,432)

전체 평점
4.9
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 0%가 별 1개입니다
2025년 3월 11일

The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted

MAKEY EU
그리스
앱 사용 기간 22일
답글 Track123개 2025년 3월 12일

Hi,

I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments.

I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused.

Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future.

Best regards,
Track123 Team

2024년 11월 29일

A tracking application that does not update its status regularly. = SUCK TRACKING APP

From support they indicate that it is every 3 hours and that if there is a bad connection it may be more.

WHERE HAS THIS BEEN SEEN?

I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit!

I don't think this is valid.

ALANETA
스페인
앱 사용 기간 6개월
답글 Track123개 2024년 12월 18일

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience.

We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Alex
Track123 Team

2025년 3월 6일

no help through email

Mermaid Venom
미국
앱 사용 기간 1년 초과
답글 Track123개 2025년 3월 9일

Dear merchant,

I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order.

Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you.

Best regards,
Alex, Track123 Team

2025년 2월 26일

As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.

Goldia.com
미국
앱 사용 기간 39분
답글 Track123개 2025년 3월 3일

Dear merchant,

Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features.

Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Alex, Track123 Team

2024년 8월 23일

This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.

Magicwipe
오스트리아
앱 사용 기간 4개월
답글 Track123개 2024년 8월 30일

Hello there,

Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for.

To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you.

Thank you again for your feedback, and I look forward to hearing from you soon.

Best regards,
Track123 support

2024년 5월 28일에 편집됨

i like it but it's very expensive

SoothingSkin
네덜란드
앱 사용 기간 5개월
2024년 9월 6일

It's blue chips all the way! I love it

Skoll
이집트
앱 사용 기간 대략 1개월
2024년 2월 13일

Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)

GotItHere.com
미국
앱 사용 기간 대략 1년
답글 Track123개 2024년 2월 20일

Hi,

We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.

We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information.

Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users.

Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,
Track123

2023년 9월 24일

I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!

Godbole Gear
인도
앱 사용 기간 9개월
답글 Track123개 2023년 9월 28일

Hi,

Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns.

Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period.

In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime.

Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address)

We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns.

Best regards,
Alex from Track123

2023년 6월 14일

Absolutely love the app but the new pricing plan is designed to take as much money as possible from the business owner. They're starting to charge per order. I mean come on, you don't own equity in this business Track123 therefore you do not deserve to be paid from each order.

Eureka Supply
미국
앱 사용 기간 9개월