Track123 주문 추적

Hi there,

This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.

I want to confirm that both of the issues you raised have now been fully resolved:

1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.

Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.

We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.

Best regards,
Track123 Team

Dear merchant,

I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order.

Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you.

Best regards,
Alex, Track123 Team

Dear merchant,

Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features.

Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Alex, Track123 Team

Hi,

We’re sorry to see your one-star review and truly regret that you didn’t have a positive experience with Track123. We’d love to understand what went wrong so we can fix it as soon as possible.

Our team has reached out to you via email — please check your inbox so we can assist you directly and make things right. Your feedback is very important to us, and we genuinely hope to have the chance to improve your experience.

Best regards,
Track123 Team