Track123 Order Tracking
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Excellent, l'app est bien pensé et les tarifs correct ! Merci à Salma du SAV
Es muy facil de manejar, solo que deberia de tener mas funciones del texto en español :)
The support team was good in resolving my issue that I encountered on this app. This helped me a lot in saving my time.
Excellent app. From tracking page to widgets and notifications, everything is flawless. The support team is spot on and extremely helpful.
super einfach und sehr moderner Stil. Perfekt für meine Seite!
Nice, great support fast and quick to verify my domain
Great customer service! Kaye will take care of you.
Truly the worst customer service of any Shopify app we use. Agents routinely do not understand how their app works or how shipping in general works. Promises that things will be investigated are routinely dropped. Excuses and apologies for bad service are routine.
Hi,
We sincerely apologize for your experience — and we want to confirm that this issue has now been fully resolved.
After a full review, we identified that the incorrect location (“Jonesboro, LA” instead of “AR”) was caused by our auto-translation feature. In this case, the input was misdetected and the state abbreviation was incorrectly modified, which led to the wrong location being displayed.
This issue has been fixed, and we’ve updated our logic to ensure location abbreviations will no longer be altered going forward.
We also recognize that our earlier responses did not fully understand your concern or carefully review your screenshots before replying. This led to inaccurate explanations and a frustrating experience — and we take responsibility for that.
We are improving both our support process and internal review standards to ensure issues like this are handled more accurately and efficiently in the future.
Thank you again for your feedback — it helped us identify and fix an important issue.
Best regards,
Alex
Track123 Team
Great support from Salma Integration of track 123 in to shopify
