Track123 Order Tracking
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Update 10/23/25 - And we are back to being unverified and our emails not being authenticated.
Original: The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem.
That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.
Hi there,
This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.
I want to confirm that both of the issues you raised have now been fully resolved:
1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.
Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.
We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.
Best regards,
Track123 Team
We installed Track123 on both of our Shopify stores and unfortunately it has been nothing but problems. The app does not synchronize data properly, and the functionality is completely different from what the description suggests. The listing feels misleading – it forces you into installing and paying for a subscription, only to discover that the app is unstable, difficult to use, and far from what was promised.
We have tried contacting chat support numerous times, but as a store owner I simply don’t have days to spend explaining issues that should have been clearly described upfront. Even during normal business hours in Central Europe, chat often tells you to wait two hours for a response. That’s unacceptable when you’re running a business.
The most serious issue is that the app provides false and misleading delivery information. We found out by accident after several days that customers were being shown incorrect tracking details – something extremely embarrassing and damaging for our reputation.
Overall, the app feels unstable, unpredictable, and unprofessional. If Track123 wants to gain trust, they need to clearly describe limitations, fix their synchronization problems, and provide real-time support. Until then, I would strongly advise others to avoid installing it and wasting valuable time and money.
Hi,
We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable to us — we completely understand how frustrating it can be when things don’t work as expected, especially when it affects your customers and your business reputation.
Please rest assured that we take your concerns very seriously. Our technical team has already reviewed your case in detail, and we’ve sent you a follow-up email with a full explanation and a step-by-step solution plan to resolve the synchronization and tracking issues you mentioned.
We’re also continuously improving our system stability and synchronization accuracy to ensure that all tracking data displayed to customers is both timely and correct. In addition, we’re expanding our support coverage hours to better assist users in different time zones, including Central Europe.
Thank you again for sharing your honest feedback — it helps us identify areas for improvement and make Track123 a better tool for every merchant. We truly hope to have the opportunity to regain your trust.
Best regards,
Track123 Team
ik kan niet in Track123 app want ik had een update maar hij is nog steeds niet klaar en loopt vast kunnen jullie dit fixen
Hoi,
Onze oprechte excuses voor de frustratie die je hebt ervaren toen de app vastliep na de update. We begrijpen helemaal hoe vervelend dit moet zijn geweest, vooral wanneer je gewoon wilde dat alles soepel werkte.
Onze engineers hebben het probleem kort na de release geïdentificeerd en inmiddels opgelost. De nieuwste versie van de app zou nu normaal moeten werken — probeer de app alstublieft opnieuw te openen of bij te werken.
We waarderen je geduld en begrip enorm terwijl we dit probleem oplosten. Feedback zoals die van jou helpt ons om Track123 te verbeteren en ervoor te zorgen dat toekomstige updates nog soepeler verlopen. Bedankt dat je ons de kans geeft om het goed te maken. ❤️
Met vriendelijke groet,
Track123 Team
L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.
Bonjour,
Merci pour votre retour et veuillez accepter nos sincères excuses pour tout désagrément que cette situation a pu vous causer. Ce n’était absolument pas notre intention.
Après avoir examiné attentivement votre abonnement, nous avons confirmé que vous étiez bien sur le forfait à 9 $/mois, qui comprenait 300 commandes. Une fois ce quota dépassé, Track123 a continué à synchroniser vos commandes, ce qui a entraîné des frais d’utilisation supplémentaires.
Afin d’éviter que cela ne se reproduise, nous vous recommandons vivement de définir votre montant plafonné sur 0,01 $ ou sur un autre montant qui vous convient, afin de ne pas être facturé au-delà de votre budget de manière inattendue.
Nous comprenons parfaitement à quel point des frais imprévus peuvent être frustrants. Nous vous avons également envoyé un e-mail séparé à ce sujet afin de résoudre le problème directement, et nous espérons sincèrement que cela répondra à vos attentes. Dans l’attente de votre réponse.
— L’équipe Track123
POOR!
For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.
Hi,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems.
We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further.
Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help.
Best regards,
Track123 Team
i cant change the background picture to my own store i pay for
Bullshit app, keeps crashing, never use this
Dear merchant,
We are profoundly sorry for the frustration and inconvenience you've experienced. This is not the service we aim to provide, and we fully understand your disappointment.
Please know that we take this very seriously. To ensure we address your concerns promptly, we've sent a follow-up email to your registered address with specific support options. Our team is fully committed to resolving this for you.
When you have a moment, we’d greatly appreciate if you could check your inbox for our message. We’re here and ready to support you in any way needed.
You have our word that we’ll stand by you until you’re completely satisfied. We value your trust and sincerely regret that we’ve fallen short this time.
Best regards,
Track123 Team
A tracking application that does not update its status regularly. = SUCK TRACKING APP
From support they indicate that it is every 3 hours and that if there is a bad connection it may be more.
WHERE HAS THIS BEEN SEEN?
I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit!
I don't think this is valid.
Hi,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience.
We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Alex
Track123 Team
This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.
Hello there,
Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for.
To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you.
Thank you again for your feedback, and I look forward to hearing from you soon.
Best regards,
Track123 support