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I've used this app in many of my stores, but this one can't identity the shipping courier correctly. So no updates on the package on the Tracking Page.
It was good while it lasted. Unfortunately the app stopped working and I can't get it to work anymore.
When I try to open the app it just gives me an error "There’s a problem loading this page" There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
I got this error every single time I try to open the app. I un-installed it, but I would absolutely use it again if it would only work!
Hi,
Alex here. We apologize for the inconvenience you have been experiencing with our app. We have investigated the issue and identified a problem which has now been fixed. We kindly ask you to please try clicking on the Dashboard or any other navigation tab again and let us know if it loads for you now.
Looking forward to your reply:)
Have a nice day.
Best regards,
Track123 support
I cant get mine to work, period. I've resets, restarts on computer, nothing has this app functional like it shows.
Dear merchant,
We apologize for the inconvenience you're experiencing with Track123 not showing properly on your Shopify store. Rest assured, we are actively working to resolve this problem. We appreciate your patience and understanding as we work to rectify this situation.
In the meantime, I would like to inquire if you currently have a proxy set up for your network connection. If you do have a proxy, I kindly request your assistance in temporarily disabling it to see if it works.
Looking forward to your reply.
Best regards,
Track123 Support
This app works about 5% of the time. Everything is case sensitive, orders don't reflect properly support is pretty much no help. Do better.
Hi,
I'm truly sorry to hear you've had such a bad experience with us! This is definitely not what we wanted to provide to you.
We are fixing the problem you mentioned about and we would like to discuss this further with you. We will surely spare no effort and take more actions to help you.
Our support team has contacted you via email, Please be assured we are actively working on your concern.
Take care and wish you and your business all the best:)
Best regards,
Alex
Update: we have fixed the problem:)
Whenever I click on open app it keeps loading but doesn't open it keeps doing the same and it hasn't opened yet same issue I have reinstall it several times deu to this issue because I thought at first that the problem is from my side but now I got it that it isn't from my side please check this issue ASAP and inform me
hello the app is showing wrong delivery method it is saying china post but i send item using DHL could you please help ? rest all looks ok
Could you check again, it is fixed already. You can add your frequently used carriers in Setting-Carrier matching to help our system auto-detect the right carrier.
全く使えない。言語が変わらず、使い物にならない
ユーザーの皆様、
ご意見をいただきまして誠にありがとうございます。 ご意見をお待ちしております。 トラッキング ページの言語設定で問題が発生しているとのことですが、 あなたのアカウントを確認したところ、ページの言語設定が英語に変更されていることを確認できました。
私たちは、トラッキング ページの言語をストアの言語と一致させることが重要であることを理解しています。 Track123 は、ストアの言語を自動的に検出して切り替えることができ、顧客にシームレスなブラウジング エクスペリエンスを保証します。
お時間をいただきありがとうございます。 私たちは、今後もアプリを使用して最高のエクスペリエンスを提供できることを楽しみにしています。
よろしくお願いします、
トラック123