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Helped to resolve my enquires within minutes. Responsive support and options ideal for dropshipping. Thank you.
Really powerful and helpful for us! Help our customers to track their order and their did well. Recommend!
Best Tracking App for Starters, a simple and easy way for you and your customers to keep track of all orders at the start of your business!
I used this app and it fits my needs perfectly. It would be more perfect if I could modify the style.
awesome app. and free plan is so beautiful
I love this app, very useful for my customers who want to track their orders.
UPDATE:
The issue has been resolved now and everything works as expected. Alex reached out to me and after I installed the app again, the issue is gone. I must say the experience with customer service has been improved as well and five stars are well-deserved!
INITIAL REVIEW:
I couldn't get my tracking page to be translated, although I did set everything up properly. When I messaged the support to see where the problem is, I didn't receive the response until the next day, and when I replied within 30 minutes, they were already offline. I get the lack of staff (probably), but the customers shouldn't wait that long to get an answer while they have an issue on their website.
Other than that, the app worked good for me, but the missing translation and lack of customer service was a dealbreaker for me. If you don't have multiple languages on your store, I think this app is a great solution.
Hi,
We sincerely apologize for the delay in our response. We are experiencing a high volume of inquiries, which led to the delay in addressing your concerns promptly.
Regarding the translation issue you encountered with the tracking page, we would like to assure you that Track123 can be customized to support multiple languages to cater to your multilingual store. We would like to assure you that we take this matter seriously, and we are committed to investigating the reason behind the untimely translation.
I have reached out to you to gather more information. Could you please respond to my message so that we can address the matter promptly and provide a resolution?
Looking forward to your reply.
Best regards,
Alex
Track123 is just a great interface for customers and tends to provide the most up to date and lengthy tracking history for a shipment. Now I have it on two stores.
Helped me to not have to be replying to customers questions when it came to shipping, quick, easy and convenient for all stores!
Just got the hang of it day 1 and it proved to me why it's of the best tracking app's, the customer support is a another +