Track123 Order Tracking
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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I'm trying to get someone from customer service to help me. He's been helping me but he's not very responsive. It shows the wrong number of orders I have, it says I have 100 more orders than I actually do and it's eating up my quota. I need HELP NOW! My tracking is not updating.
Dear merchant,
We are profoundly sorry for the frustration and inconvenience you've experienced. This is not the service we aim to provide, and we fully understand your disappointment.
Please know that we take this very seriously. To ensure we address your concerns promptly, we've sent a follow-up email to your registered address with specific support options. Our team is fully committed to resolving this for you.
When you have a moment, we’d greatly appreciate if you could check your inbox for our message. We’re here and ready to support you in any way needed.
You have our word that we’ll stand by you until you’re completely satisfied. We value your trust and sincerely regret that we’ve fallen short this time.
Best regards,
Track123 Team
While support was good and the UI was easy, it lacks some features other apps offer, such as the ability to both monitor shipping within Shopify's dashboard and use custom emails (seems you can only do one or the other). Also, I'm always paranoid about adding a new tracking app, in case customers receive dated or duplicate emails, so I checked with support that this definitely wouldn't happen. I was assured, but the day after adding the app and turning on notifications, I got a customer email replying to a Track123 "Delivered" email they just received, for an order that was actually delivered a week ago. No idea yet how many other customers received these emails, but it's exactly what I wanted to avoid.
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced and appreciate your detailed comments.
We understand that you miss some features. Please rest assured that we have noted your feedback. Our development team is continuously working on enhancing our app, and your input will be valuable in guiding our future updates.
We understand your concerns about receiving dated or duplicate emails, which is something we strive to prevent. To ensure that customers stay updated on their orders, especially those that are waiting at pickup points, we send emails for orders that have been delivered within the past 7 days. we are committed to improving this process and have implemented solutions to prevent customers from receiving multiple notifications for the same event.
Thank you for your feedback. It is crucial for us to hear from our users to improve our service. We hope to earn back your trust and look forward to serving you better in the future.
Best regards,
Track123