Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time order tracking, upselling feature, and comprehensive analytics dashboard. They commend the responsive customer support and customizable tracking page that bolsters brand consistency. The app's integration with multiple shipping carriers and support for over 1,200 couriers is also appreciated. Merchants value the automatic notifications feature, which reduces customer inquiries and saves time. The availability of a free version makes it a cost-effective choice for new or budget-conscious businesses.

January 18, 2024

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

-Teeny Cherubs-
Australia
Over 1 year using the app
December 25, 2023

Great app who needs a custom tracking page for customers rather than providing direct link to carrier website.

JawDrops
India
6 months using the app
January 19, 2024

Track123 is an outstanding all-in-one logistics tracking and management software that greatly enhances the efficiency of my store's cross-border sales while providing customers with an excellent after-sales experience. It's truly a reliable assistant for my logistics operations!

Prime Particle
Japan
9 months using the app
January 29, 2024

Very helpful and easy to use for new users looking to make their store more professional

XPeax
United States
About 1 month using the app
January 29, 2024

This app for my website has not only helped out customers on finding an update on orders but give customers a mind of ease on knowing they can receive an update immediately making the customer feel more secure when shopping with your store!

Intense
United States
3 days using the app
January 4, 2024

Amazing app, useful, smooth and easy to use! Would recommend highly!

Ethervale
Sweden
5 months using the app
January 25, 2024

Works perfectly and already very good in the free version to give customers a view on the current delivery status.

Fibonu
Germany
3 months using the app
December 21, 2023

I find Track123 an extremely useful application, as compared to others, it has a very clear and attractive design structure, which inspires confidence in visitors to my site

Elegance & Purity
Moldova
About 2 months using the app
January 29, 2024

Best tracking app for your store. Simple and looks good. Happy with the product!

AmpKnee
United Kingdom
About 1 month using the app
December 28, 2023

Compared to other apps I have used, this app stands out.
The style, features, etc. Even in the free plan you have a lot of options.

Alves Nutrition
United Kingdom
18 days using the app