Track123 Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,444)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing "Where is my order?" inquiries, enhancing customer experience in dropshipping and international sales. It offers map tracking, PayPal sync, and extensive customization to match brand aesthetics. The app supports numerous carriers, providing efficient tracking and saving time. Setup is easy, integration with Shopify is seamless, and updates are fast. The free plan benefits new businesses, and customer support is praised for being responsive and helpful.
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At this point we are back to 1 star. Way too many issues with this app.
Hi there,
This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.
I want to confirm that both of the issues you raised have now been fully resolved:
1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.
Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.
We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.
Best regards,
Track123 Team
no help through email
Dear merchant,
I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order.
Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you.
Best regards,
Alex, Track123 Team
L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.
Bonjour,
Merci pour votre retour et veuillez accepter nos sincères excuses pour tout désagrément que cette situation a pu vous causer. Ce n’était absolument pas notre intention.
Après avoir examiné attentivement votre abonnement, nous avons confirmé que vous étiez bien sur le forfait à 9 $/mois, qui comprenait 300 commandes. Une fois ce quota dépassé, Track123 a continué à synchroniser vos commandes, ce qui a entraîné des frais d’utilisation supplémentaires.
Afin d’éviter que cela ne se reproduise, nous vous recommandons vivement de définir votre montant plafonné sur 0,01 $ ou sur un autre montant qui vous convient, afin de ne pas être facturé au-delà de votre budget de manière inattendue.
Nous comprenons parfaitement à quel point des frais imprévus peuvent être frustrants. Nous vous avons également envoyé un e-mail séparé à ce sujet afin de résoudre le problème directement, et nous espérons sincèrement que cela répondra à vos attentes. Dans l’attente de votre réponse.
— L’équipe Track123
i cant change the background picture to my own store i pay for
preciso de descontos, eu gosto muito
i like it but it's very expensive
As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.
Dear merchant,
Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features.
Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Alex, Track123 Team
Hi,
We’re sorry to see your one-star review and truly regret that you didn’t have a positive experience with Track123. We’d love to understand what went wrong so we can fix it as soon as possible.
Our team has reached out to you via email — please check your inbox so we can assist you directly and make things right. Your feedback is very important to us, and we genuinely hope to have the chance to improve your experience.
Best regards,
Track123 Team
