Track123 Order Tracking

Hoi,

Onze oprechte excuses voor de frustratie die je hebt ervaren toen de app vastliep na de update. We begrijpen helemaal hoe vervelend dit moet zijn geweest, vooral wanneer je gewoon wilde dat alles soepel werkte.

Onze engineers hebben het probleem kort na de release geïdentificeerd en inmiddels opgelost. De nieuwste versie van de app zou nu normaal moeten werken — probeer de app alstublieft opnieuw te openen of bij te werken.

We waarderen je geduld en begrip enorm terwijl we dit probleem oplosten. Feedback zoals die van jou helpt ons om Track123 te verbeteren en ervoor te zorgen dat toekomstige updates nog soepeler verlopen. Bedankt dat je ons de kans geeft om het goed te maken. ❤️

Met vriendelijke groet,
Track123 Team

Hi there,

This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.

I want to confirm that both of the issues you raised have now been fully resolved:

1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.

Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.

We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.

Best regards,
Track123 Team