Track123 Order Tracking

Track123 Order Tracking

Free plan available. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

January 12, 2022 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, and Spanish

Works with

Shopify Flow, Loox, Klaviyo, Dsers CJ Dropshipping, Bing Microsoft Translator, Paypal&Stripe, Instagram

Get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers.

Track123 Order Tracker makes it effortless to create a breathtaking tracking page. Use the shipment analytics dashboard to analyze carrier performance and make better decisions. Reduce customer anxiety and build anticipation with order status notifications. Drive incremental revenue by cross-selling shoppers with product recommendations. Hide Chinese origin with Dropshipping mode, no more WISMO tickets. Support 1700+ couriers and counting.

Track123 Order Tracker makes it effortless to create a breathtaking tracking page. Use the shipment analytics dashboard to analyze carrier performance and make better decisions. Reduce customer anxiety and build anticipation with order status notifications. Drive incremental revenue by cross-selling shoppers with product recommendations. Hide Chinese origin with Dropshipping mode, no more WISMO tickets. Support 1700+ couriers and counting. more
  • Order lookup with branded tracking page, auto-emails triggered by order status.
  • Provide dropshipping mode, hide specific keywords/carriers in tracking details.
  • Auto sync Paypal tracking, show Estimated Delivery Date and prevent WISMO calls.
  • Boost sales with personalized product recommendations while track your orders.
  • Powerful analytics to get insights in track and trace performance.

Pricing

7-day free trial

STARTER

Free

  • 100 orders/month
  • Multiple tracking page template
  • Real-time tracking
  • Basic analytics
  • Dropshipping mode
  • Access to 1700+ carriers

GROWTH

$9/month

or $84/year and save 22%

$0.05 per extra order above 300

  • 300 orders/month
  • Custom order status
  • Transit time reports
  • Export tracking data
  • Instagram integration
  • PayPal & Stripe integration

ADVANCED

$49/month

or $468/year and save 20%

$0.05 per extra order above 2000

  • 2000 orders/month
  • All Growth features
  • Checkpoint translation
  • Estimated Delivery Date
  • Klaviyo, Omnisend integration
  • Remove Track123 Branding

ENTERPRISE

$399/month

or $3,828/year and save 20%

$0.05 per extra order above 30000

  • 30,000 orders/month
  • All Advanced features
  • Dedicated CS manager
  • Custom carrier/platform integration

STARTER

Free

  • 100 orders/month
  • Multiple tracking page template
  • Real-time tracking
  • Basic analytics
  • Dropshipping mode
  • Access to 1700+ carriers

GROWTH

$9/month

or $84/year and save 22%

$0.05 per extra order above 300

  • 300 orders/month
  • Custom order status
  • Transit time reports
  • Export tracking data
  • Instagram integration
  • PayPal & Stripe integration

ADVANCED

$49/month

or $468/year and save 20%

$0.05 per extra order above 2000

  • 2000 orders/month
  • All Growth features
  • Checkpoint translation
  • Estimated Delivery Date
  • Klaviyo, Omnisend integration
  • Remove Track123 Branding

ENTERPRISE

$399/month

or $3,828/year and save 20%

$0.05 per extra order above 30000

  • 30,000 orders/month
  • All Advanced features
  • Dedicated CS manager
  • Custom carrier/platform integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2,561 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its real-time order tracking, upselling feature, and comprehensive analytics dashboard. They appreciate its easy setup, integration with various shipping carriers, and responsive customer support. The app's customization options, automatic notifications, and the ability to hide product origins are particularly valued, especially by dropshippers. The free version is also appreciated for its cost-effectiveness. Merchants see this app as a valuable tool for enhancing customer service, increasing sales, and making informed business decisions.

January 18, 2024

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

-Teeny Cherubs-
Australia
Over 1 year using the app
December 25, 2023

Great app who needs a custom tracking page for customers rather than providing direct link to carrier website.

JawDrops
India
6 months using the app
January 19, 2024

Track123 is an outstanding all-in-one logistics tracking and management software that greatly enhances the efficiency of my store's cross-border sales while providing customers with an excellent after-sales experience. It's truly a reliable assistant for my logistics operations!

Prime Particle
Japan
9 months using the app

Data access

This app needs access to the following data to work on your store.

Learn why in the developer's privacy policy.

View personal data

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, Online Store

  • View customers

    Customer data

  • View products

    Products or collections

  • Edit orders

    All order details, merchant managed fulfillment, or third-party fulfillment

  • Edit your Online Store

    Script tags in your Online Store, pages on your Online Store, or theme

  • View other data

    Locales

About this app

Launched

January 12, 2022 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, and Spanish

Works with

Shopify Flow, Loox, Klaviyo, Dsers CJ Dropshipping, Bing Microsoft Translator, Paypal&Stripe, Instagram

Built by Track123

About Track123

4.9 average rating

2 years building apps for the Shopify App Store

1810 E Sahara Ave Ste 212, Las Vegas, NV, 89104, US

Support

Send a message

support@track123.com

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