It literally takes seconds to add live chat to your Shopify store: register for free; enter your Shopify URL; click to confirm; and BANG! You now have live chat!
Your website visitors are already interested in your services - they're browsing your website, after all. By adding live chat, you can further increase sales conversion rates by answering questions and engaging with your visitors whilst they browse. No need for them to go through the tiresome process of emailing you when chatting with you live is but a click away!
You can create customer records from chats with visitors, and save your chats with them - all in one convenient place.
Want a different color for the chat window, and a different "Chat to us!" message to be displayed? Not a problem, you can change any and every part of the chat window that your visitors will see.
Information includes their country and city, pages viewed, their browser name and version, and custom data you might set.
Keep track of chats that lead to success, either by setting up automatic "this was a successful chat!" actions, or by manually marking a chat as successful. This gives you a powerful tool to learn from and from which others can be instructed.
Would you like to automatically message a user if they abandon your checkout process? It's easy to set this up using our "Actions" functionality.
You don't have to be sat in front of your computer in order to answer chats. TrackChat supports your smart phone, allowing you to chat with your visitors even when you're on the move. Further, you don't have to worry about logging off from your computer when you leave the office; you can have chats sent to both your computer and your phone at the same time.
Every TrackChat subscription comes with full SSL support, guaranteeing your visitor's online security whilst they browse your secure web pages.
Always have an easy way for visitors to send you an email for the times you're offline.