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So far, client service is TOP!!
Hi Ohmamá Ropa de Maternidad,
Thank you for your feedback! We're glad to hear that you've had an excellent experience with our client service so far. Providing top-notch support is a priority for us.
We appreciate your trust!
Tanmay was of great help in explaining the features.
Hi APIRA,
Thank you for your feedback! We're glad to hear that Tanmay provided clear explanations of the features. Ensuring you understand all aspects of our app is crucial to us.
We're here whenever you need further assistance!
I needed to set the pixel in Trackify for my website and Facebook connection, still learning everything.
Tanmay B was very patient en helpfull.
Thank you for that
Hello Cooper Amsterdam,
We appreciate you taking the time to leave us this review. We love to hear that Tanmay was able to help you set up your pixel. Please let us know if you need anything as you begin the journey with Trackify. We are here to help!
The Support Team
I used this app to run retargeting apps. very helpful and accurate. Tanmay was especially helpful from the support team as well.
Hello friends at RISIS.com
We are happy Tanmay could assist! Thank you for leaving us this awesome review! We appreciate it :-)
-Melissa & The Trackify Support Team
The whole Trackify team is very diligent and helpful! Specially Deepanjoy who just jumped on a zoom call and revised all my set up and helped me fixed some issues in no time!
Thank you!
RB
Hello, friends at Home Sprouts
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Nice help from the support department when I had an issue. Hopped on a Zoom cal and figured it out. Thanks!
Hello to our friends at MagnaBadge
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
-- Update -- The customer service reached out. After spending some time on our account, they suggested a workaround to our issue. We are still monitoring the changes. -- Update -- This app doesn't work. Two weeks ago we started having issues with our pixel. The values were not being recorded correctly and Facebook sent us a notification that our pixel has an issue. I contacted support for a few days now and no response. If this app charges a monthly fee, we expect good support.
Hey Ryobi, Thanks for raising your concern and we apologize for the issue you faced with Trackify.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.
We are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Please let us know how else we can help here? Thanks!
Regards
Tanu & Trackify Support Team
Please restore your Chat Support Channel. Contact by email is so slow! I ask you many times but still can not contact you by chat channel. It's not good for me.
Hello to our friends from Bestdeal4S
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for your support!
-Melissa & The Trackify Support Team
The app offers really advanced features that seasoned marketers will certainly enjoy. You can basically do whatever you want with the FB pixel. Nevertheless, in my opinion, the UI is not very intuitive and requieres a long learning curve. The documentation is abundant but not always updated, and again it's not organized enough and has a lack of hierarchy. Learning to use this app will require quite a lot of your time and maybe you'll feel some frustration trying to find the video that explains what you exactly want to do. The good point is that once you understand how to use it... The possibilities are almost limitless.
I would like to suggest the the creator to improve the UI/UX (maybe hiring an external consultant?) and also to try to update, tidy and organize the documentation. With this improvements, IMO, it would be a 10/10 app.
Hi, Thank you for your support Deeepanjoy. Very helpfull.
Quick settings and very clear. Thank you!
Hello to our friends at Goodielicious-amsterdam.nl
Thanks for sharing your review with the community and us. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Trackify Support Team