Trackify X Facebook Pixel , 680 anmeldelser

Hi Dufty's Store,

We're sorry that you've had a bad experience. That said, we do disagree with some of what you've written here.

Regarding the Firefox issue, while there are sometimes minor browser issues, these can typically be resolved by refreshing pages/cookies. Additionally, we do have the capability of linking pixels with snapchat.

We have processed your refund; records indicate this occurred on August 18th. We would like to note that you did not contact us regarding the browser issue, or your concern regarding our ability to link pixels to snapchat, before posting the review. Our team has reached out to you as we do offer complimentary onboarding sessions. Please do not hesitate to reach out to us if you encounter any further issues.

Stephanie and the Customer Support Team

Hello to our friends at Amoprimee

Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify

Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.

We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.

Tanu & The Trackify Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.

We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?

With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team

Hello! Thanks for leaving us a message with your concern.

We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.

We are so sorry about what happened here ( It is not normal with our app.)

The team has worked hard to get this resolved for you.

At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time.

We really want to treat all our customers well and wanted to solve their issues as fast as possible.

If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service.

-Tanu & The Trackify Support Team

-----------------------------Original reply-----------
Hello friends at Inner Wisdom Store

Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success!

-Melissa & The Trackify Support Team

Thanks for your honest review! We are always open for constructive suggestions and criticism that helps us improve our apps and our services. In this case, the point you are making seems slightly disingenuous, as the only recent interaction we had with you in our customer service tickets was a refund request which was submitted through Shopify support. We had to decline your refund request because you removed the app only a few days before the billing cycle ended for which you requested the refund. We are very sorry you feel bad about this, but we are applying our refund policy fairly to all users, and unfortunately cannot make any adjustments based on you leaving a bad review either.

As far as the "glitchy" comment, your last direct interaction with our customer service was about seven weeks ago. If you have actually noticed any problems we would be happy to address them with you in a ticket as we always do.

Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.

And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.

Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.

But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.

We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.

Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team

Hey Victor, This is Tanveer, Customer Success Manager. Thanks for raising your concern and I apologize for the issue you faced with Trackify.

These types of things have never happened with Trackify and we always try to give 100% resolution to our clients. We generally ask for screen share calls if you are not getting right data because of certain settings that we need to check from the Facebook side as well. I understand you were not comfortable enough to come on call that's absolutely fine. The issue that you shared is related to FB rejecting your events for iOS devices, as Tanmay showed you that Trackify is showing the right data for your sales, and a lot of people facing issues for view content which is a common FB issue at the moment.

If you felt like you are being ignored we sincerely apologize for this, it's just we have limited support on weekends. Really sorry for the frustration you have gone through. Let's connect and We will try to solve the issues that Trackify Can.

Regards
Tanveer & Trackify Support Team

Hello Ismail! Thanks for leaving us a message with your concern.

We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time.

We are so sorry about what happened here ( It is not normal with our app.)

Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing.

As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you.

But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding.

We really want to treat all our customers well and wanted to solve their issues as fast as possible.

Regards
Tanu & Trackify Team

Hello friends at GOGIRGIT.COM

Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have

-Tanu & The Trackify Support Team