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Giving them a single star rating only because the system won't accept zero stars!!!
Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.
Mohamed Ashiq K.A.: We appreciate you taking the time to leave your review! Looking back through our in-app chat tickets with you, we can see that we spent hours with your questions and responded within the normal turn-around time every time.
Most of our users give us 5 stars, especially for our outstanding customer service.
As far as faulting us for offering advanced features that could be to your benefit we feel that it's every store owner's choice to select the service level they feel is most appropriate for them.
We'll be happy to continue to provide excellent service to you at any level should you choose to use our apps again.
First of all, it tracks events much better than Facebook native pixel. Whenever you have a problem or don't understand something - the support is there to help you by answering all your questions and even setting up a quick Zoom call to maximise the quality of events tracking.
You can also use it for Snapchat and TikTok
Hello to our friends at Inspiratrice Ukraine
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Trackify Support Team
awesome app and even better customer support. They responded so quickly and assisted me when I had just one simple problem!
A very good service! Deepanjoy took the time to explain everything to me :)
Hi F& Amsterdam,
Thank you for the kind words! We highly value Deepanjoy's work, and your review highlights the quality of service that he consistently provides our merchants. Thanks again for taking the time to leave us a review!
Stephanie and the Customer Support Team
very helpfull and nice in conversations too!
Hello to our friends at Yibberz.com
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
App is great, I had one small issue and they went above and beyond to get it fixed for me. Recommend this app to anyone since the new ios update ruined tracking this is a must have for all ecommerce people.
Hello to our friends from Seek Your Vision
Thank you so much for taking out the time to leave such a wonderful review. We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success!! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Best way to handle pixels from Facebook and Tiktok. I was concerned and a bit hesitant at first, then I realized this app is AWESOME! :D Thanks team!
Hello to our friends at PrintPanda™
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and we are glad that our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
Very useful application. Would definitely recommend. Especially if you have any questions or problems they solve them instantly. I had a problem with the catalog that was not caused by Trackify, and within 2 hours they met with Facebook to learn the cause of the trouble. Absolutely useful application and a professional team.
Support are very helpfull, they do the best to help you to get the best results from trackify thank you
Hello friends at Minimart
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Support is very attentive. Best way to backup your data and organize segmenting process. Highly recommended.
Hello to our friends from Nu Life Hacks Store
It's extremely nice of you to leave us this awesome review! We really appreciate you taking the time out to do so, please don't hesitate to reach out to us if you have any more queries :-)
-Melissa & The Trackify Support Team