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Great app. Does exactly what i need it to do and the support was very helpful in setting the app up with a zoom call. Would recommend
Hello friends at United-Doggos
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Thank you for this great recommendation.
Tanu & The Trackify Support Team
thank you so much tanmay super helpful helped me understand trackify alot better, the app is really good and is super useful once learn app
Hello to our friends from Alina
We appreciate you leaving us this awesome review! We will let Tanmay know that his assistance was greatly appreciated!
-Tanu & The Trackify Support Team
Really great app! customer support is great they even got on a zoom to run through things with me.
Hi there Soothed You,
Thank you for the positive review! We take great pride in providing top notch customer support, and are happy to read that you took advantage of our Zoom meeting/education resources.
Trackify X Facebook Pixel Team
This software is really good if you want to have accurate pixel tracking. I'm using a lot of different apps on my webshop which can make the pixel tracking get worse, but Deepanjoy from the customer specialist team helped me with making sure that everything gets tracked correctly by the pixel. Highly recommend this app if you want accurate pixel tracking and huge compliments to the Trackify team for creating such a great company!
Hello to our friends at FITNOVA
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
I am extremely disappointed with this app. There are daily issues and constant technical glitches that disrupt my business operations. The app support is no help—representatives rarely provide solutions, and any attempt to reach a manager is ignored. I’m paying a monthly fee for a service that simply doesn’t work as promised. This app has cost me time, money, and endless frustration. I would not recommend it to anyone looking for a reliable solution
Greetings to you!
First and foremost, thank you for taking the time to provide such an elaborate and glowing review. We appreciate that you could reach out to get the assistance you needed for your store. Although we know that there can be bugs, we are here to help whenever you need it. It is great that Trackify X Facebook Pixel can give you more enhanced detailed tracking that you desire.
Stephanie & The Customer Support Team
Excellent service and support! The integration of the app is super simple and straightforward. The Trackify team even gave me a 10% discount. Thank you!
Hello to our friends at PainlessPro.co.uk
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Trackify Support Team
Tanmay B was extremely helpful with setting up the app. I had first given up on trying to figure everything out, but they reached out to me and gave me amazing assistance. Tanmay was very nice and very well at explaining the complicated tech things to me. I highly recommend this app and just know you will not be disappointed!
Hello friends at Foreign G Beauty
Thank you for leaving us this great recommendation! We appreciate your support, we will let Tanmay know that his assistance was greatly appreciated :-)
-Melissa & The Trackify Support Team
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.
And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.
Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.
But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
Trackify is an incredible app and comes with fantastic customer service. I had some initial troubles setting everything up that were my fault and the support team was nothing but helpful.
Great tool, very very powerful when wanting to create niche stores. Great support. The usage of tags and having backup pixels puts your mind at ease with all your data