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Great support and great app! By the first day I installed the app, I am very satisfied by the app and its support team, especially Deepanjoy! Thanks guys, keep it up!
Hello, friends at Leelashome
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Testing and hopefully will improve the tracking. Support were a great help Tanmay did a video call with me to walk me through the complete set up.
Hello, friends at RetroBros
We are happy Tanmay was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!
-Tanu & The Trackify Support Team
Awesome guidance by Deepanjoy! Great support. All steps to install the app where followed easily. Thanks for that!
Hello to our friends at byella.se
Thanks for sharing your review with the community and us. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
An absolutely great app! It has many useful features that really help optimize your store. What I really appreciate is that there are tutorials on literally every page that explain exactly what to do, this makes it so easy to set everything up. Furthermore, even if you are confused or need help the customer service is very quick and helpful and that is why I wholeheartedly recommend them.
Fast customer support, made the process 10x easier. I am thankful for Deepanjoy for helping me through the setup process and answering all my questions.
Hello to our friends from CenteMind
Thanks for the awesome review. We're delighted to hear that you are enjoying the Trackify X app. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Customer service is exceptionally responsive, thanks!
Hi there giftitsimple,
We appreciate this great review and for you taking the time to leave it! We take pride in offering our support services to assist merchants such as you with anything that you need. Thanks again!
The Support Team
Stunning customer support from Dylan. Answered very fast and did everything to help me. Thanks again!
Hello friends at North Moose
Thank you for this thoughtful review! We really appreciate it! We will let Dylan know that his assistance was highly appreciated! :-)
-Melissa & The Trackify Support Team
The support chat was very satisfactory and I am sure it will improve my ads tracking. I had a bad experience with a similar app like trackify, but with trackify it is very easy because you can contact their chat support anytime and the application is accurate.
Hello friends at InstaSnapup
Wow! Thank you for leaving us this thorough and fantastic recommendation! We are happy we could assist you! :-)
-Melissa & The Trackify Support Team
Great support , the customer support helped me right away when they noticed that I didn't install my pixel correct and gave me tips to better tracking with UTM
Hi there Veroda,
Thanks for reaching out to our support for assistance! We appreciate that we were able to help you with your pixel installation to help the performance of Trackify. Thank you for leaving us this great review!
The Trackify support team
-- Update -- The customer service reached out. After spending some time on our account, they suggested a workaround to our issue. We are still monitoring the changes. -- Update -- This app doesn't work. Two weeks ago we started having issues with our pixel. The values were not being recorded correctly and Facebook sent us a notification that our pixel has an issue. I contacted support for a few days now and no response. If this app charges a monthly fee, we expect good support.
Hey Ryobi, Thanks for raising your concern and we apologize for the issue you faced with Trackify.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.
We are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Please let us know how else we can help here? Thanks!
Regards
Tanu & Trackify Support Team