Trackify Facebook Pixel,TikTok
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1 ★ Sends fake events, destroys your tracking data
This app is a nightmare for anyone serious about tracking.
I noticed something was off when my Meta Pixel started showing thousands of events that didn't match my actual store activity. No orders, no real add to carts but the app was firing events non stop in the background.
Completely polluted my Facebook Ads data. My campaign optimization went sideways because Meta was learning from fake signals. Cost me real money before I figured out what was happening.
Thank you for sharing your experience. We can see that the app was used for approximately 35 minutes, and we did not receive any support request regarding the issue before this review was submitted. In some cases, unexpected event activity can be caused by setup or configuration issues. It may also be related to TrackifyXretarget "Time on Site" event, which is designed to fire at regular intervals while a visitor remains on the site and can sometimes be misunderstood as additional user actions.
We take tracking accuracy very seriously and would appreciate the opportunity to investigate this further. If you're willing, please reinstall the app and reach out to our support team. We'd be happy to review your setup, clarify any confusion, and help resolve the issue as quickly as possible.
Thank you.
The main purpose and benefit of this app is to track conversions properly. Even after a zoom call reviewing all of our settings the app is COMPLETELY Incorrectly reporting our purchase conversions. Its reporting over 1000% higher purchases then our TOTAL online purchase counts for the day.
The UTM parameters to show conversion details are not properly showing in Shopify.
To aggravate the issue support is lacking. Slow to respond to even urgent escalations. If these issues are not immediately addressed most likely we will unstall the app and use the other competitor apps.
Thanks for your feedback. As discussed on the call, Trackify is sending accurate data to Facebook Events Manager. The overreporting seen in Ads Manager is due to Meta’s attribution and reporting process and is not related to Trackify.
For UTM conversion details in Shopify, this is handled by Shopify’s own system.
We apologize if you experienced any delay in our support responses. Our support is available during specific hours, but we always try our best to provide detailed help and take calls whenever possible.
Extremely disappointed. The app has been completely down for days, making it useless. To make matters worse, customer support is non-existent. No one answers emails or chats. Save your time and money.
Thank you for your feedback, and we sincerely apologize for the inconvenience. We experienced a temporary server issue due to an unexpected core server failure from our server provider. Our engineering team resolved it the same day, and the app has been operating normally since.
As many merchants were impacted at the same time, there was an unfortunate delay in our response. We truly appreciate your patience and understanding.
Lächerlich nie wieder wenn möglich würde ich 0 Sterne geben war eine reine Frechheit man man man Mavis
Hello to our friends at Amoprimee
Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify
Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.
We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.
Tanu & The Trackify Support Team
i’ve been using TrackifyX for a while, but the recent experience has been terrible. The app simply hasn't worked for the last few days—it won't load/sync at all. I tried reaching out to their customer service multiple times, but they are completely unavailable. No replies, no updates, nothing. It’s unacceptable to have a broken product and zero support. I cannot recommend this app anymore
Thank you for your feedback, and we sincerely apologize for the inconvenience. We experienced a temporary server issue due to an unexpected core server failure from our server provider. Our engineering team resolved it the same day, and the app has been operating normally since.
As many merchants were impacted at the same time, there was an unfortunate delay in our response. We truly appreciate your patience and understanding.
The app completely mess my pixel data and is not accurate.
Hi Pangama Jewelry,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration with our app. I understand how important it is to have a dependable tool for your store.
It seems that we didn’t receive any direct communication from you regarding the issues you encountered. Our support team is always here to help and resolve any problems you may face. If you do experience any difficulties in the future, please reach out to us so we can assist you directly.
We are continuously working to improve our app and support services. Your experience is important to us, and we hope to have the opportunity to provide a better experience for you moving forward.
Best regards,
Cristal
Tech Support Manager
They did fraud with me, team claimed they will remove the charge from my bill but they never did. They said, uninstall the app & we will remove charges but guess what? charges were never removed.
Hi Enrico Eyewear,
We are sorry that you went through this experience, but we have certainly not committed fraud. We had not received any payment from you, so we were unable to issue you a refund at that time. We applied a credit to your account to rectify this situation and will contact you to with evidence that the credit was applied.
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.
And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.
Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.
But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
Update on 7th September 2021 - The idea was to increase the facebook conversions, but sadly don't know why facebook conversions are all time low. Will wait for this month else will have to go back to facebook channel from shopify which was giving better results for free. Update on 25th September - we decided to uninstall trackify. Our ROAS dropped from 5 to 2.5 after this. Trackify team kept saying it's now because of trackify but, we find no other reason why ROAS should drop. After clicking clean uninstall, still code is lying on shopify. This is not a good app.
Hello friends at GOGIRGIT.COM
Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have
-Tanu & The Trackify Support Team
The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.
We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
