Trackify Facebook & TikTok Pix , 766 reseñas
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This App doesn't work at all. Stay Away! Had to de-install and delete their code from the our theme.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
AVOID this! The tracking is horrible, Worst Customer Service EVERR!! the native Facebook App or any competitor is much better. By the way in Support chat when they don't know how to fix something they read your messages and ignore you without answering you ever again. Avoid and thanks me later
Hey Victor, This is Tanveer, Customer Success Manager. Thanks for raising your concern and I apologize for the issue you faced with Trackify.
These types of things have never happened with Trackify and we always try to give 100% resolution to our clients. We generally ask for screen share calls if you are not getting right data because of certain settings that we need to check from the Facebook side as well. I understand you were not comfortable enough to come on call that's absolutely fine. The issue that you shared is related to FB rejecting your events for iOS devices, as Tanmay showed you that Trackify is showing the right data for your sales, and a lot of people facing issues for view content which is a common FB issue at the moment.
If you felt like you are being ignored we sincerely apologize for this, it's just we have limited support on weekends. Really sorry for the frustration you have gone through. Let's connect and We will try to solve the issues that Trackify Can.
Regards
Tanveer & Trackify Support Team
I was helped by Deepanjoy . He helped me very good and fast and make sure everything is working fine through a zoom call
Hello to our friends at Byzella
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
I love the way Trackify works and how simple it is to handle. Furthermore there are lots of video's to help you out containing tons of great golden nuggets!
I liked the support a lot and also al the videos explaining it all clearly.
When i had a question it was solved very soon and professional.
I used this app to have better tracking past ios.14, and it has helped a lot. The customer service is excellent, and always pleased to help. I would recommend it to anyone that wants an affordable solution to pixel tracking. 10/10, thank you!
Hello friends at Cascadebuy
Thank you for this great review! We are grateful for awesome customers like you! We are happy our support team was able to assist you :-) We really appreciate the high recommendation :)
-Tanu & The Trackify Support Team
I used this app to get more accurate data and get around the current iOS issues. Works really well and the support is brilliant!
Hi, Spicely Does It,
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and that it is helping you with more accurate data and ios issues. We love having you as a customer and are always here to help your Shopify store succeed!
-Tanu & The Trackify Support Team
I was excited at first because it was recommended by a good friend. Followed all the steps in the videos but some of them aren't updated and missing information. Contacted support, they took a day just to tell me to turn off my ad blocker... It was really weird, they have a "clean uninstall feature" which is suppose to delete all code... yet I tried it and it doesn't remove all the code. Been contacting support since but they take forever... Will be looking for another option.
Amazing support, a lot of patient, they assisted me in with all the steps and they're always available! highly recommended
Hello friends at HulaHoopPro
We appreciate you for leaving this awesome review! Thank you for this great recommendation :-)
-Melissa & The Trackify Support Team
Awesome support team. I had an issue with my ATC events firing double. They got on a zoom call with me to get this fixed! It is a bit pricy though, that's why I removed a star!
Hello to our friends at MULUDA.FR
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
I'm updating my review after my previous review was addressed and Thomas combed through my account. Thank you for the help.
We appreciate your honest review. We are committed to responding to any customer service ticket within 24 hours, most of the time we respond MUCH faster than that, but depending on the time of day and the type of issue it can take a few hours as in this case. After checking our logs for your shop we have determined that the app was working perfectly fine. We will be happy to help you review and understand any reporting issues you may have encountered in your Facebook accounts. Please let us know when will be a good time for you to do that!