Trackify Facebook & TikTok Pix

DO NOT WASTE MONEY AND TIME!!!
All "positive" reviews definitely have to be fake.

Being as objective as possible:

-It only tracks 90% of "View Content" (it misses around 10%).
-It does not track "Add to Cart" events 0%.
-It does not track "Sales" events 0%.
-Customer support is nonexistent, only answered me once. Their answer was a link to watch their training videos. (Not even troubleshooting videos, only set up training videos). I have sent them minimum 5 emails asking for solution but no answer at all.

It is not a cheap app. For $20 dollars the developer should at least have respect for their customers and answer to them with a simply "I do not know how to solve the "X" technical issue, here is your money back".

DO NOT TRY IT!!!
WASTE OF MONEY AND TIME

The support is really top notch.
They helped me set up my pixel for screen sharing. Thanks to Dylan for his great help. I am very satisfied

They have really great support team they call me through ZOOM set up everything for me Thank you so much

Great help for my tracking. Now I can make accurate decisions based on date. Also facebook is not directly connected to my store which is important for me regarding blocks. Now I can finally move on again! Thanks Trackify!

Very bad support. Not usefull app.
I have mailed then since last 2 days and they are not even reply on it.
They provide 10 days support but all are gone in support so can use app.

Deepanjoy solved my problem I had no idea about UTM but Deepanjoy solved my problem.
Thank you very much..!!!!

The app seems to work at first , but i'm having issues with my pixel after installed, and the support is not even answering my questions , I did send messages days ago , and did not hear from them. I Can't recomend this app beacuse I'm not having a good experience + the support doesn't work.

Technical support is disgusting. Installed all the tags did everything as needed, but did not work catalog feed for retargeting. They wanted from me 100$. But I paid for a month 50$. The issue was not enough traffic.

Custormer Service is really reactive, Dylan help me with the congfiguration, I recommend. Now I'm going to test for the long haul.

2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny.

Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late.

If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that.

They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.