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I'm updating my review after my previous review was addressed and Thomas combed through my account. Thank you for the help.
We appreciate your honest review. We are committed to responding to any customer service ticket within 24 hours, most of the time we respond MUCH faster than that, but depending on the time of day and the type of issue it can take a few hours as in this case. After checking our logs for your shop we have determined that the app was working perfectly fine. We will be happy to help you review and understand any reporting issues you may have encountered in your Facebook accounts. Please let us know when will be a good time for you to do that!
I like this app a lot. It helps me so much after those ios14 changes.
The support is amazing, helps and responds very fast!
Hello friends at MOTIVAS
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Trackify Support Team
I was confused but Tanmay from CS actually got on a zoom with me in less then 3 minutes and showed me how to install the customer service, thank you guys!
Hello friends at Beauty Space
Thank you for leaving us this great review! We are happy Tanmay could assist you :-)
-Melissa & The Trackify Support Team
We were having issues tracking Facebook due to domains being locked up on FB on an old account and FB did not help us. Trackify was the answer. It allows us to track our Facebook ads and what exactly happens on our Shopify site. I highly recommend it. Also, we needed to make sure we had it set up right, Trackify set up a zoom call and we were fully optimized within 24 hours of downloading the app. Great work!
Hello to our friends at Malo'o Racks
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Trackify Support Team
Amazing app to track your pixel, way better than the normal facebook pixel.
Their supportteam is very accurate, they help you understand and are very fast.
I'm glad I am using this as a pixel tracker instead and I am thankfull that they help me out whenever I need them!
Hello Bikini Bay
Thanks for the outstanding review. We're so delighted to hear that our support team was able to assist you with your Trackify Pixel tracker! We wish you and your store a great success!
Tanu & The Trackify Support Team
Amazing app, get it now for your store and stop missing out on data
Hi Core Authority,
Thank you for leaving us this great review! You are right in being able to get the data you need to see success and we strive to provide the resources you need to accomplish this goal.
The Trackify Support Team
The app is great and have very good customer service.
Dylan was extremely helpful in supporting me set up the pixels for my store. I would recommend this app to everyone.
Hello, friends at SOLID SHOE
We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are so glad Dylan was able to assist you :-) We appreciate the high recommendation :-)
-Tanu & The Trackify Support Team
Great User Expierience. The support is doing awesome, especially Dylan! A+++ will always use it! So Dylan guided me through the whole process and we set up everything. Every question was ansered in a very very professional way.
Hello, friends at vintagemöbel.de
We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are so glad Dylan was able to assist you :-)
-Tanu & The Trackify Support Team
Trackify's customer support(Tanmay) is amazing! After carefully reviewing this app features and accuracy and this app definitely is the game changer for my Shopify store. Highly recommend using them!
Hello friends at i-PLAYLOFT
We will let Tanmay know that his assistance was greatly appreciated! We are happy we could assist you :-) Thank you for leaving this great review!
-Melissa & The Trackify Support Team
Excellent service, had everything setup thruw zoom. Response always within 5 minutes even at 12 midnight haha.
Hello to our friends at Norgevo
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Trackify Support Team