Trackify Pixel Facebook,TikTok , 786 avis
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Great Customer Service!! I have an issue with facebook pixel an on the way to get it fix step by step with Tanveer.
Hello to our friends from Up Ryse Outfits
Thank you! Thank you! Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Trackify Support Team
Deepanjoy helpt me directly with the installation through sharing screen and explained everything. The number are now more accurate than before. I would definitly recommend.
Hello, friends at skinlaundry
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Just the best app, excellent and very fast support, I'm very happy with Trackify, I will use it forever.
Hello friends at SIERO
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
The app offers really advanced features that seasoned marketers will certainly enjoy. You can basically do whatever you want with the FB pixel. Nevertheless, in my opinion, the UI is not very intuitive and requieres a long learning curve. The documentation is abundant but not always updated, and again it's not organized enough and has a lack of hierarchy. Learning to use this app will require quite a lot of your time and maybe you'll feel some frustration trying to find the video that explains what you exactly want to do. The good point is that once you understand how to use it... The possibilities are almost limitless.
I would like to suggest the the creator to improve the UI/UX (maybe hiring an external consultant?) and also to try to update, tidy and organize the documentation. With this improvements, IMO, it would be a 10/10 app.
Support is terrible. They just tell you to watch their videos no actual one on one help. It appears that their phone number is not even their's as VM mentions Christmas orders.
Trakify completely mess up my facebook piexel. I delete the app and the still get charged. Ask for a refund and customer support is a nightmare coming true. STAY AWAY!!!!
Hello! Just a friendly followup here to see if we were able to take care of your challenge?
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Please let us know how else we can help here? Thanks again!
Sean & The TrackifyX Team
------------------------------------ ORIGINAL REPLY:
Thanks for leaving us this message. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?
We are always happy to issue a credit if there is a problem with our app (which is not normal), and our customer support is always here to help. Let us know how else we can serve you? Thanks so much,
Sean & The TrackifyX Support Team
Integrated the app because they are promising following:
Optimize your pixel for more conversions with Advanced Matching feature
But could not find anything about this once I logged in paid - would appreciate your help.
This App doesn't work at all. Stay Away! Had to de-install and delete their code from the our theme.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
AVOID this! The tracking is horrible, Worst Customer Service EVERR!! the native Facebook App or any competitor is much better. By the way in Support chat when they don't know how to fix something they read your messages and ignore you without answering you ever again. Avoid and thanks me later
Hey Victor, This is Tanveer, Customer Success Manager. Thanks for raising your concern and I apologize for the issue you faced with Trackify.
These types of things have never happened with Trackify and we always try to give 100% resolution to our clients. We generally ask for screen share calls if you are not getting right data because of certain settings that we need to check from the Facebook side as well. I understand you were not comfortable enough to come on call that's absolutely fine. The issue that you shared is related to FB rejecting your events for iOS devices, as Tanmay showed you that Trackify is showing the right data for your sales, and a lot of people facing issues for view content which is a common FB issue at the moment.
If you felt like you are being ignored we sincerely apologize for this, it's just we have limited support on weekends. Really sorry for the frustration you have gone through. Let's connect and We will try to solve the issues that Trackify Can.
Regards
Tanveer & Trackify Support Team
I was excited at first because it was recommended by a good friend. Followed all the steps in the videos but some of them aren't updated and missing information. Contacted support, they took a day just to tell me to turn off my ad blocker... It was really weird, they have a "clean uninstall feature" which is suppose to delete all code... yet I tried it and it doesn't remove all the code. Been contacting support since but they take forever... Will be looking for another option.