Trackify Pixel Facebook,TikTok , 768 avis
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super helpful customer service, really fast, everything is perfect, expect for the subscription fee is too high.
Hello to our friends at smirkland
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
I definitely recommend this app. It solves my problems and the customer support is great! I was helped even on a Sunday via zoom. Deepanjoy is a nice and friendly employee who helped me step by step.
Hello, friends at S&A
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
The best facebook pixel app so far! tried using the competitor app but suddenly it stops working :( this app solves it all! Best part is that their support is really awesome. They have support even on sundays WOW!
Hello to our friends at zee888ph
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Extremely buggy app. Works one minute then not the next.
It's a great idea if it worked.
Lost a few days revenue at least from audience issues.
Audiences were all created but didn't populate or update properly. Too much of a risk to use this app.
Please try fix bugs and I will use it again once assurance behind its reliability.
I have just started to use. Sofar i am able to capture the events in TrakifyX and the support team is awesome. Thank you.
Hello to our friends at ZILORRAUSA
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Trackify Support Team
Great support team. Great app. Must be installed
Thank you Deepanjoy you were great and kind and I hope this app will help me for the future!
Hello to our friends at IsraFume
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Trackify Support Team
this app didnt work with adexpresso, i still payed for it tho :/
This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!
Hello, a friend from Croadstore! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control.
But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
Tanu & Trackify Team
i used this app for just 10 days normally , yesterday i find the facebook pixel is not installed on my website, then the facebook connect is always off every time i open this app, it is good app if it doesnt have this problem ,
Never seen a worse interface then in this app. Any guide you find was made on the old interface. In fact, they are useless for the new interface. Furthermore, the new interface is horribly confusing and you do not find anything you need. The old interface was perfect. I saw it in youtube guides but cannot do anything because the new interface is absolute crap.
Hi Maxim, Thank you for your honest feedback!
We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our videos.
Basically what you viewed was an old video on youtube and we moved on to a new interface 2years back. I really want to tell you that we have dedicated new videos for each of the features inside the app. You don't have to search any other platform for checking the videos. You can check it through the tutor hat icon within the app.
We take ownership of updating the videos on youtube as well.
I would request you to give us a second chance at ensuring that you are given the best service possible.
If you would like to come back to Trackify, we will be happy to have a screen-sharing call with you and walk you through everything in detail.
Tanveer & Trackify X Support Team