전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2021년 7월 7일

Excellent service. I have just come out of a personalized zoom call with Tanmay and he was very helpful, very willing to give the best advice and resolve all my doubts regarding the setup. This app works spectacularly, Top Game Customer services. I recommend it to others

Tienda Luna Chile
칠레
앱 사용 기간 28일
답글 Trackify X개 2021년 7월 8일

Hello friends at Tienda Luna Chile

We are happy you had such a great experience! We will let Tanmay know his assistance was greatly appreciated! :-) We really appreciate the high recommendation :-)

-Melissa & The Trackify Support Team

2023년 2월 22일

Great app, I'm very happy with the app and the suport, Dylan help me with my doubts with very fast support!

SIERO Tienda Online
멕시코
앱 사용 기간 28일
답글 Trackify X개 2023년 2월 24일

Hello to our friends at SIERO Tienda Online

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

2022년 9월 14일

Ótimo suporte! Excelente aplicativo. Muito essencial! Ótimo suporte! Excelente aplicativo. Muito essencial!

castella_store_processing
브라질
앱 사용 기간 28일
답글 Trackify X개 2022년 9월 15일

Hello, friends at castella_store_processing

Obrigado por sua revisão brilhante. Estamos muito felizes em saber que você está gostando do Trackify X e estamos felizes que nossa equipe de suporte possa ajudá-lo! Adoramos tê-lo como cliente e estamos sempre aqui para ajudar sua loja Shopify a ter sucesso!

Tanu & The Trackify Support Team

2020년 10월 7일

The developer Thomas has ego. He talked to me on live chat as if he is smarter than I was, doesn't bother answering questions and directs me to watch his videos. The app is glitchy and has issues from time to time. Beware

Cotton And Gem
캐나다
앱 사용 기간 거의 2년
답글 Trackify X개 2020년 10월 8일

Thanks for your honest review! We are always open for constructive suggestions and criticism that helps us improve our apps and our services. In this case, the point you are making seems slightly disingenuous, as the only recent interaction we had with you in our customer service tickets was a refund request which was submitted through Shopify support. We had to decline your refund request because you removed the app only a few days before the billing cycle ended for which you requested the refund. We are very sorry you feel bad about this, but we are applying our refund policy fairly to all users, and unfortunately cannot make any adjustments based on you leaving a bad review either.

As far as the "glitchy" comment, your last direct interaction with our customer service was about seven weeks ago. If you have actually noticed any problems we would be happy to address them with you in a ticket as we always do.

2021년 9월 28일

Amazing app and customer service. Dylan hoped on zoom to quickly resolve the issue I was facing. Highly recommend it!!!

Evo Shaver
오스트레일리아
앱 사용 기간 27일
답글 Trackify X개 2021년 9월 29일

Hello friends at Evo Shaver

We appreciate this awesome review! We are glad we could help, we will relay your kudos to Dylan ;-) We really appreciate the high recommendation :-)

-Tanu & The Trackify Support Team

2022년 3월 23일

Great app. Does exactly what i need it to do and the support was very helpful in setting the app up with a zoom call. Would recommend

United-Doggos
네덜란드
앱 사용 기간 25일
답글 Trackify X개 2022년 3월 24일

Hello friends at United-Doggos

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Thank you for this great recommendation.

Tanu & The Trackify Support Team

2021년 7월 27일

thank you so much tanmay super helpful helped me understand trackify alot better, the app is really good and is super useful once learn app

alina
영국
앱 사용 기간 25일
답글 Trackify X개 2021년 7월 27일

Hello to our friends from Alina

We appreciate you leaving us this awesome review! We will let Tanmay know that his assistance was greatly appreciated!

-Tanu & The Trackify Support Team

2023년 2월 7일

This software is really good if you want to have accurate pixel tracking. I'm using a lot of different apps on my webshop which can make the pixel tracking get worse, but Deepanjoy from the customer specialist team helped me with making sure that everything gets tracked correctly by the pixel. Highly recommend this app if you want accurate pixel tracking and huge compliments to the Trackify team for creating such a great company!

FITNOVA
네덜란드
앱 사용 기간 24일
답글 Trackify X개 2023년 2월 9일

Hello to our friends at FITNOVA

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

2020년 10월 15일

I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.

Blessed Be Magick
미국
앱 사용 기간 1년 초과
답글 Trackify X개 2020년 10월 16일

Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.

And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.

Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.

But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.

2021년 4월 23일

Tanmay B was extremely helpful with setting up the app. I had first given up on trying to figure everything out, but they reached out to me and gave me amazing assistance. Tanmay was very nice and very well at explaining the complicated tech things to me. I highly recommend this app and just know you will not be disappointed!

Foreign G Beauty
미국
앱 사용 기간 24일
답글 Trackify X개 2021년 4월 27일

Hello friends at Foreign G Beauty

Thank you for leaving us this great recommendation! We appreciate your support, we will let Tanmay know that his assistance was greatly appreciated :-)

-Melissa & The Trackify Support Team