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The support chat was very satisfactory and I am sure it will improve my ads tracking. I had a bad experience with a similar app like trackify, but with trackify it is very easy because you can contact their chat support anytime and the application is accurate.
Hello friends at InstaSnapup
Wow! Thank you for leaving us this thorough and fantastic recommendation! We are happy we could assist you! :-)
-Melissa & The Trackify Support Team
Zero Stars! Deleted it on all our Stores. This app has many issues. Woke up this morning and pixel doesn't fire, because their server is OFFLINE or not available. This happened last year at least twice. better use Shopify Pixel or another APP.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
Great support , the customer support helped me right away when they noticed that I didn't install my pixel correct and gave me tips to better tracking with UTM
Hi there Veroda,
Thanks for reaching out to our support for assistance! We appreciate that we were able to help you with your pixel installation to help the performance of Trackify. Thank you for leaving us this great review!
The Trackify support team
I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
Awsome application, the support are excelent as they set up everything for you, so everything goes well, don't hesitate
Hello to our friends from 4 Seasons Baby
It's extremely great of you to leave this great review here, we appreciate the support, and we are glad we could assist you! :-)
-Tanu & The Trackify Support Team
Thanks. They responded quickly and contacted me via zoom. After 15 minutes everything was installed and all problems were fixed.
Hello to our friends at tarazzfx
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Trackify Support Team
Awesome app and awesome support. Downloaded the app. and had someone from support help me through the setup immediately. within 5 minutes i was setup with the basics. This app is very robust and server-side events are a great addition!
Hello to our friends from Everest Shoes
Thank you for leaving us this awesome review! We really appreciate it! We are happy we could assist you :-)
-Melissa & The Trackify Support Team
Today I install this app, I got some trouble to set up it, fortunately with help of support (tan may) all issue got resolved easily and professionally, Great App Highly recommended.
Hello friends at ELLFON
Thank you for this great review! We are grateful for awesome customers like you! We will relay your kudos to Tanmay. We really appreciate the high recommendation :)
-Tanu & The Trackify Support Team
very easy to set up. support team quickly responded to my request and made my custom settings. very satisfied.
Hello to our friends at UkrainianHandmadeShoes
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the custom settings quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Trackify Support Team
Great customer service was super helpful. I appreciate the support I received from Tanveer. She was really patient with walking me through the process.
Hello to our friends from Aurora Activewear
We really appreciate the kudos! Thank you for leaving this fantastic review, we wish you all the best on your e-commerce journey! :-)
-Melissa & The Trackify Support Team