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2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny.
Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late.
If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that.
They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.
Thank you for taking the time to leave a review!
We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works.
You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.
Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I
Greetings to you OPULA SKIN,
We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.
Stephanie & The Customer Support Team
so far so good
Greetings Savage Yet Civilized Apparel,
Thank you for leaving us this 5-star review. Reach out to us if you need us!
The Trackify Support Team
I start to use the app, and the support was very useful and react very quick to help me out on zoom. So let's see how it will work this few days
Hello to our friends at EllaVog
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
why you are charging 59$ and I just paid the month for 29.99$ I did not ask for any upgrade ? and your support team is OFF no replying. I need solution or refund the money
Hello Ismail! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing.
As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you.
But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible.
Regards
Tanu & Trackify Team
Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook.
Update for app response.
OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working.
Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back.
Let me put a number here for you.
Dynamic Retargeting ad revenue
- 7 days I ran your app. $2,606.26
- Previous 7 days. $14,240.24
Yes I had a 1 star experience with your app.
dopeeeeeeeeeeæ
super helpful customer service, really fast, everything is perfect, expect for the subscription fee is too high.
Hello to our friends at smirkland
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
I definitely recommend this app. It solves my problems and the customer support is great! I was helped even on a Sunday via zoom. Deepanjoy is a nice and friendly employee who helped me step by step.
Hello, friends at S&A
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Very helpfull support from Deeepanjoy.
The settings are quick and easy to understand. Thank you!
Hello to our friends at Kakoo Amsterdam ™
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team