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Dylan was amazing and really nice helping me set everything up. He made it super easy and showed me exactly step by step how to set it up!
Hello to our friends at Dagmi Outdoors
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Dylan was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
This app automatically makes changes to your live theme as soon as it is installed without any notice or option to install in a dev theme. In our case, it completely wiped out our checkout.liquid file (Shopify Plus) making it impossible for customers to checkout. After reverting the code, just the action of opening the app broke it again. Please be extremely cautious if you want to try this app and work with a Shopify Expert to install and test on a dev environment first.
Hi, Pete's, Thanks for raising your concern. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?
We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Let us know how else we can serve you? Thanks so much.
Tanveer & The TrackifyX Support Team
Ive tried other apps but the results were bad. I don't know how trackify does it I only trust them for my reporting that i've now added it to all of my stores. It actually sends over the majority of the data which helps me scale my fb ads.
Hello to our friends at Fc Sports
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Trackify X. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Pathetic customer support. The app founder is also the one of the customer service executive even if he's online he'll not reply to your queries. Also very egoistic and blatantly refused to solve my problem told me that it is facebook problem
If you check the other reviews you'll notice that our customer service is usually getting the highest praises. Rarely users have such a bad attitude and are impatient with Facebook features that they won't take the time to learn how things work and rather blame the app or the support or whatever... We don't really have any further explanation or apology in this case. Just moving on and doing our best.
Lächerlich nie wieder wenn möglich würde ich 0 Sterne geben war eine reine Frechheit man man man Mavis
Hello to our friends at Amoprimee
Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify
Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.
We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.
Tanu & The Trackify Support Team
I tried this app for a day and had trouble. Now my store is counting double conversions and my pixel wont fire correctly. DO NOT USE
it will fuck up ur facebook pixel coding if u opt to switch out so then you will have to be forced to use them.
Hey Yens: We appreciate any reviews that are based on actual insights and trying the app within our free trial. We're showing that between your first install and uninstall you checked out the app for exactly 15 minutes. (https://www.screencast.com/t/5EYidm6kG1Hl)
We'll be happy to help you with any misunderstandings you may have about how to set up and use Trackify.
As a matter of fairness to our developers as well as current and future users, we ask that you kindly remove this review until you are in a position to provide a more educated opinion.
Trackify Support
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Hi Privilège boutique,
Thank you for the 5-star rating! We're thrilled to receive your positive feedback. If you need any assistance, we're just a message away.
Hello Kakushin,
Thanks for leaving us this 5-star review! We are happy we could assist you.
The Support Team