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Good customer service, they helped me resolve a small issue with my site and its all good. Highly recommended
The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.
We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
Best support out of any app i've ever tried on Shopify. Literally instant help. Give these guys a try!
Hello to our friends at Shopzarr
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Helpful 100%, they're super kind helping how to do all the steps. Surely recommended for all the Facebook tracking
Hello friends at Vehoss® - Brand Italiano
We appreciate you for leaving this awesome review, and we are happy we could assist you! Thank you for this great recommendation :-)
-Tanu & The Trackify Support Team
There are a lot of apps to add many pixels.
BUT NO OTHER APP has the same support quality and functions.
You think you don't need more functions and youre fine with what you have ? You are so wrong, just have a look at what can Trackify do, and think again then ;) (Yes I'ma bit intense, but this is a real comment from a real guy being really happy with this app)
Hello to our friends from Homizee™
Wow, thank you for leaving us this awesome review! We really appreciate it and we wish you and your store all the best on your e-commerce journey :-)
-Melissa & The Trackify Support Team
The costomer support is amazing. If you got any question just ask them. Highly recommended to any one who got trouble with the FB-Ads
Hello friends at Nyusekai
We appreciate this fantastic review! We are happy you had such a great experience! We appreciate the high recommendation :-)
-Tanu & The Trackify Support Team
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.
We are so sorry about what happened here ( It is not normal with our app.)
The team has worked hard to get this resolved for you.
At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible.
If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service.
-Tanu & The Trackify Support Team
-----------------------------Original reply-----------
Hello friends at Inner Wisdom Store
Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success!
-Melissa & The Trackify Support Team
Great guys. Deepanjoy connected with me at 2am his time because the calendly schedule couldn't fit me. Fixed up my issues!
Hello to our friends at Purrifi
Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Dylan helped me a lot while setting up! Great customer service. And great app <3. I hope I will be able to track all my data correctly.
Hello to our friends at Lerboda
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and that Dylan was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Trackify Support Team
Trackify X was a highly recommended app. I am new at this. I scheduled a call w/Deepanjoy. He went above and beyond. Trackify X has an amazing customer service!!! Thank you Deepanjoy.
Hello, friends at 888 Gift Shop
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Trackify Support Team