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Trackify is a "must-have" application in today's advertising environment! I recently installed the app and still learning my way around. Support is excellent also the training videos in the app. Again an awesome application and very friendly, knowledgeable, and helpful support that is very important to our success using this app!
Greetings The Sparkle Place,
Great review! We appreciate you leaving this for Trackify X Facebook Pixel. We strive to make your journey as informative as possible, and it is great that you used the support and resources we have available to assist you in setting up your app. Thanks again!
The Trackify Support Team
super hulp!!!!
Hello Chez_chique,
Thank you so much for the 5-star review! We are happy that we could help you set up your store. It is great that Trackify X Facebook Pixel is benefiting you.
Stephanie and the Customer Support Team
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.
We are so sorry about what happened here ( It is not normal with our app.)
The team has worked hard to get this resolved for you.
At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible.
If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service.
-Tanu & The Trackify Support Team
-----------------------------Original reply-----------
Hello friends at Inner Wisdom Store
Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success!
-Melissa & The Trackify Support Team
Dylan helped me a lot while setting up! Great customer service. And great app <3. I hope I will be able to track all my data correctly.
Hello to our friends at Lerboda
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and that Dylan was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Trackify Support Team
Trackify X was a highly recommended app. I am new at this. I scheduled a call w/Deepanjoy. He went above and beyond. Trackify X has an amazing customer service!!! Thank you Deepanjoy.
Hello, friends at 888 Gift Shop
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Great guys. Deepanjoy connected with me at 2am his time because the calendly schedule couldn't fit me. Fixed up my issues!
Hello to our friends at Purrifi
Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Awesome app! Awesome support! Lots of video tutorials. Very well explained. Recommend it to everyone. :)
Hello friends at Love Aloud
Thank you for leaving us this awesome review! We really appreciate the lovely review! :-)
-Melissa & The Trackify Support Team
I am writing this review about the support but specifically Tanmay B. AMAZING. He went above and beyond to fix the issues i was having, explained in detail and took his time so I understood everything as well. Idk what you pay your developers and support here but he deserves a raise! Was going to delete the app and Tanmay saved the day.
Hello, friends at KittySpout
We are happy Tanmay was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!
-Tanu & The Trackify Support Team
Before I installed the app I had really bad data. With Trackify it is so much better and easier to scale. It is also very user friendly and easy to install with the 3 steps video inside the app. I specially want to thank Tanmar for his great support and help. He helped me and explained me a lot about data tracking.
Hello, friends at Novavone
We are happy Tanmay was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!
-Tanu & The Trackify Support Team
Is an excellent! Just talked with the customer support and they are ON! They help you and really try to fix the problems you have! So grateful for the support! Thanks you saved the DAY and a lot of cash :)