Trackify Facebook Pixel,TikTok

Thank you for sharing your experience. We can see that the app was used for approximately 35 minutes, and we did not receive any support request regarding the issue before this review was submitted. In some cases, unexpected event activity can be caused by setup or configuration issues. It may also be related to TrackifyXretarget "Time on Site" event, which is designed to fire at regular intervals while a visitor remains on the site and can sometimes be misunderstood as additional user actions.

We take tracking accuracy very seriously and would appreciate the opportunity to investigate this further. If you're willing, please reinstall the app and reach out to our support team. We'd be happy to review your setup, clarify any confusion, and help resolve the issue as quickly as possible.

Thank you.

Thanks for your feedback. As discussed on the call, Trackify is sending accurate data to Facebook Events Manager. The overreporting seen in Ads Manager is due to Meta’s attribution and reporting process and is not related to Trackify.

For UTM conversion details in Shopify, this is handled by Shopify’s own system.

We apologize if you experienced any delay in our support responses. Our support is available during specific hours, but we always try our best to provide detailed help and take calls whenever possible.

Hello Properkicks,

We are sorry you are experiencing issues with our application. As we know our app is generating the long-term token which usually last for 3-4 months. We believe this is a Facebook issue because of two possible reasons, either changing your Facebook password frequently or logging into multiple Facebook accounts and/or devices. We highly suggest you check with your Facebook support regarding this problem.

Hi Enrico Eyewear,

We are sorry that you went through this experience, but we have certainly not committed fraud. We had not received any payment from you, so we were unable to issue you a refund at that time. We applied a credit to your account to rectify this situation and will contact you to with evidence that the credit was applied.

Hello to our friends at Amoprimee

Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify

Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.

We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.

Tanu & The Trackify Support Team

Hello friends at GOGIRGIT.COM

Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have

-Tanu & The Trackify Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.

We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?

With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.

We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.

Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team