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Hard to rate app as I haven't started yet! Dylan with customer service was amazing! Kind, attentive, patient. He helped me ensure everything was set up correctly, which is invaluable. He's an asset to the team. Looking forward to working with Trackify and am sure I'll be back in touch with questions & support. Thank you.
Hello friends at UV Sunshine™
We are happy to know that our support reps are so helpful to you! Thank you for leaving this honest review, we appreciate it :-)
-Melissa & The Trackify Support Team
The app works like a charm. Many people suggested me this app, because the default Facebook App did not track my conversions anymore. Support is very good! They
Hello friends at Wowsales
We are happy you love the app, thank you for leaving us this great review!
-Melissa & The Trackify Support Team
Good app, very easy to connect the pixel and conversion API with Facebook. Great customer service too
Hi there Hannah and Henry UK,
We appreciate this great review and thank you for leaving it! It is great to hear that you were able to use our support services to make your content what you wanted. We are here if you need anything!
The Support Team
Customer service, response time, willing to support their customers and the videos that explain in-details the setting steps are great.
Before I try this app I was hesitated, but after I installed the app & starting to use it, I found many FB pixel issues got solved immediately without any complicated settings. It is highly appreciated.
Please restore your Chat Support Channel. Contact by email is so slow! I ask you many times but still can not contact you by chat channel. It's not good for me.
Hello to our friends from Bestdeal4S
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for your support!
-Melissa & The Trackify Support Team
I had a few questions about the app's features and capabilities, and that's when Dylan stepped in. Dylan's assistance was outstanding, and he went above and beyond to ensure that all of my concerns were addressed promptly and effectively. His knowledge of the app and his willingness to help were truly commendable, and I greatly appreciated his efforts.
Hello to our friends at whiskerpalace
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Great app as well as customer support! I hopped on a call with one of their team members and was shown everything I needed to know on installing the app and using all of its features.
Hello friends at TeethSaviour™
We are happy we could assist you! Thank you for your kind words. We really appreciate it! :-)
-Tanu & The Trackify Support Team
Great support, i think this will help our biz well. Excite dto keep testing but so far it looks like its doing the job! Thanks!
Hello, friends at Athlete's Gift Shop
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Great Customer Service!! I have an issue with facebook pixel an on the way to get it fix step by step with Tanveer.
Hello to our friends from Up Ryse Outfits
Thank you! Thank you! Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Trackify Support Team
REALLY GREAT APP - if it actually worked, but its full of bugs and every time you reach the Support they say its must be a Facebook bug.... Spend oceans of time trying to make it work but i gave up
Thanks for your review, Jonas! Sorry you weren't happy with our service. I went through all your customer service tickets from the past 10 days and they all refer to the catalog and feed builder feature of Trackify. There are in fact irregularities ("bugs") in Facebook concerning that feature, and we have done what we could to help you mitigate and resolve the issues you were facing.
Since there are some complexities involved with the catlaog in Facebook itself, we would be happy to assist in actually setting up the catalog to your liking in your Facebook account so you don't have to spend time figuring it out yourself.
The Trackify Feed Builder is one of the most powerful feed builder apps in Shopify, and is definitely up to the task of running great DPA ads. Besides that, it is only a side feature of our app.
We would invite you to take us up on our offer and appreciate your consideration of giving us an opportunity to change your review.