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Deepanjoy helpt me directly with the installation through sharing screen and explained everything. The number are now more accurate than before. I would definitly recommend.
Hello, friends at skinlaundry
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Great onboarding experience, helped to set up everything properly, app is working well! More accurate tracking!
Hi there Relievax,
First and foremost, thank you for your awesome review! We take pride in the onboarding experience for our merchants, and we offer this as a solution to assist all who need the extra helping hand. It is great that Trackify X Facebook Pixel is working for your store needs and helping you to have better tracking.
Stephanie & the Customer Support Team
Just the best app, excellent and very fast support, I'm very happy with Trackify, I will use it forever.
Hello friends at SIERO
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
The app offers really advanced features that seasoned marketers will certainly enjoy. You can basically do whatever you want with the FB pixel. Nevertheless, in my opinion, the UI is not very intuitive and requieres a long learning curve. The documentation is abundant but not always updated, and again it's not organized enough and has a lack of hierarchy. Learning to use this app will require quite a lot of your time and maybe you'll feel some frustration trying to find the video that explains what you exactly want to do. The good point is that once you understand how to use it... The possibilities are almost limitless.
I would like to suggest the the creator to improve the UI/UX (maybe hiring an external consultant?) and also to try to update, tidy and organize the documentation. With this improvements, IMO, it would be a 10/10 app.
Support is terrible. They just tell you to watch their videos no actual one on one help. It appears that their phone number is not even their's as VM mentions Christmas orders.
Trakify completely mess up my facebook piexel. I delete the app and the still get charged. Ask for a refund and customer support is a nightmare coming true. STAY AWAY!!!!
Hello! Just a friendly followup here to see if we were able to take care of your challenge?
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Please let us know how else we can help here? Thanks again!
Sean & The TrackifyX Team
------------------------------------ ORIGINAL REPLY:
Thanks for leaving us this message. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?
We are always happy to issue a credit if there is a problem with our app (which is not normal), and our customer support is always here to help. Let us know how else we can serve you? Thanks so much,
Sean & The TrackifyX Support Team
Integrated the app because they are promising following:
Optimize your pixel for more conversions with Advanced Matching feature
But could not find anything about this once I logged in paid - would appreciate your help.
its not the 1st time using these guys, best shopify trackers available. top notch. no errors, even tiktok after trying lots contacts with shopify and tiktoks because catalogs errors, here was simply! and all ok- special thanks to deepanjoy ! thanks
Greetings to you oTeuAnel,
Thanks for leaving us such a great review. We are happy that we have the best trackers available and that they are benefiting your store. It is also great to hear that Deepanjoy could assist you with what you needed.
Stephanie & The Customer Support Team
Hi, Thank you for your support Deeepanjoy. Very helpfull.
Quick settings and very clear. Thank you!
Hello to our friends at Goodielicious-amsterdam.nl
Thanks for sharing your review with the community and us. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Trackify Support Team
This App doesn't work at all. Stay Away! Had to de-install and delete their code from the our theme.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!