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Please restore your Chat Support Channel. Contact by email is so slow! I ask you many times but still can not contact you by chat channel. It's not good for me.
Hello to our friends from Bestdeal4S
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for your support!
-Melissa & The Trackify Support Team
I had a few questions about the app's features and capabilities, and that's when Dylan stepped in. Dylan's assistance was outstanding, and he went above and beyond to ensure that all of my concerns were addressed promptly and effectively. His knowledge of the app and his willingness to help were truly commendable, and I greatly appreciated his efforts.
Hello to our friends at whiskerpalace
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Great app as well as customer support! I hopped on a call with one of their team members and was shown everything I needed to know on installing the app and using all of its features.
Hello friends at TeethSaviour™
We are happy we could assist you! Thank you for your kind words. We really appreciate it! :-)
-Tanu & The Trackify Support Team
Great support, i think this will help our biz well. Excite dto keep testing but so far it looks like its doing the job! Thanks!
Hello, friends at Athlete's Gift Shop
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
REALLY GREAT APP - if it actually worked, but its full of bugs and every time you reach the Support they say its must be a Facebook bug.... Spend oceans of time trying to make it work but i gave up
Thanks for your review, Jonas! Sorry you weren't happy with our service. I went through all your customer service tickets from the past 10 days and they all refer to the catalog and feed builder feature of Trackify. There are in fact irregularities ("bugs") in Facebook concerning that feature, and we have done what we could to help you mitigate and resolve the issues you were facing.
Since there are some complexities involved with the catlaog in Facebook itself, we would be happy to assist in actually setting up the catalog to your liking in your Facebook account so you don't have to spend time figuring it out yourself.
The Trackify Feed Builder is one of the most powerful feed builder apps in Shopify, and is definitely up to the task of running great DPA ads. Besides that, it is only a side feature of our app.
We would invite you to take us up on our offer and appreciate your consideration of giving us an opportunity to change your review.
Great Customer Service!! I have an issue with facebook pixel an on the way to get it fix step by step with Tanveer.
Hello to our friends from Up Ryse Outfits
Thank you! Thank you! Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Trackify Support Team
Deepanjoy helpt me directly with the installation through sharing screen and explained everything. The number are now more accurate than before. I would definitly recommend.
Hello, friends at skinlaundry
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Just the best app, excellent and very fast support, I'm very happy with Trackify, I will use it forever.
Hello friends at SIERO
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
The app offers really advanced features that seasoned marketers will certainly enjoy. You can basically do whatever you want with the FB pixel. Nevertheless, in my opinion, the UI is not very intuitive and requieres a long learning curve. The documentation is abundant but not always updated, and again it's not organized enough and has a lack of hierarchy. Learning to use this app will require quite a lot of your time and maybe you'll feel some frustration trying to find the video that explains what you exactly want to do. The good point is that once you understand how to use it... The possibilities are almost limitless.
I would like to suggest the the creator to improve the UI/UX (maybe hiring an external consultant?) and also to try to update, tidy and organize the documentation. With this improvements, IMO, it would be a 10/10 app.
Support is terrible. They just tell you to watch their videos no actual one on one help. It appears that their phone number is not even their's as VM mentions Christmas orders.