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Trackify has been amazing, especially since we have SO MANY products to keep track of (over 3000). Thomas has been phenomenal as well in taking the time to answer questions and help us figure some things out. Can't recommend enough!
this app didnt work with adexpresso, i still payed for it tho :/
Never seen a worse interface then in this app. Any guide you find was made on the old interface. In fact, they are useless for the new interface. Furthermore, the new interface is horribly confusing and you do not find anything you need. The old interface was perfect. I saw it in youtube guides but cannot do anything because the new interface is absolute crap.
Hi Maxim, Thank you for your honest feedback!
We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our videos.
Basically what you viewed was an old video on youtube and we moved on to a new interface 2years back. I really want to tell you that we have dedicated new videos for each of the features inside the app. You don't have to search any other platform for checking the videos. You can check it through the tutor hat icon within the app.
We take ownership of updating the videos on youtube as well.
I would request you to give us a second chance at ensuring that you are given the best service possible.
If you would like to come back to Trackify, we will be happy to have a screen-sharing call with you and walk you through everything in detail.
Tanveer & Trackify X Support Team
I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
Very fast support ....................................................................
Helpfull and educated
Hello to our friends at Verasos
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Took a few minutes to setup, there are other competing apps available but I think what makes Trackify stand out is their superior customer service. I had a ton of questions in terms of getting the setup right, used their live chat and got all of my questions answered. Would highly recommend.
Awesome app that solved my problem with pixel id for each product.. and awesome customer support, i'm very happy with this.
Zero Stars! Deleted it on all our Stores. This app has many issues. Woke up this morning and pixel doesn't fire, because their server is OFFLINE or not available. This happened last year at least twice. better use Shopify Pixel or another APP.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
lol, just lol . I don't recomand this app at all, well this is the lamest customer service i ever met, i just asked questions and i got only seen for hours, then asked again and again seen... what's wrong with you guys?
Great customer support answering questions. They give you zoom calls if you need it and walk through the process to make sure everything is properly set up. Also gift you support understanding the app... Great for checking my facebook stats. Thanks!
Hello to our friends at regalosdiamor
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team