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I just installed the app. I will review the performance later but the support was excellent from Dylan for the onboarding process.
Hello to our friends at Artdesigna Glass Printing Wall Arts
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
Very pleased about this app. I particularly would like to mention Dylan Green, a customer service representative at Trackify that has been extremely helpful. With extreme professionality he made me fully understand the quality of this app.
Hello, friends at PhysioRev
Thank you for leaving this awesome review. We are happy you had such a great experience! We will let Dylan know that his assistance is greatly appreciated :-)
Tanu & The Trackify Support Team
The WORST SUPPORT EVER.
I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify.
I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer.
After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM.
1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE.
I'm going to uninstall for sure.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that you did not receive support in time. We do offer 24-hr live chat support, Monday through Friday, and this was either on the weekend, or our professional support team may have missed the mark. We are now reviewing our processes to make sure this isn’t happening in the future.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
The support is really top notch.
They helped me set up my pixel for screen sharing. Thanks to Dylan for his great help. I am very satisfied
Hello, friends at Zatout.fr
We are happy Dylan was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!
-Tanu & The Trackify Support Team
They have really great support team they call me through ZOOM set up everything for me Thank you so much
Hello friends at Coocoo Cats
We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)
-Melissa & The Trackify Support Team
Great help for my tracking. Now I can make accurate decisions based on date. Also facebook is not directly connected to my store which is important for me regarding blocks. Now I can finally move on again! Thanks Trackify!
Hello to our friends at Sorandi.nl
Thank you for your glowing review. We're delighted to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
Deepanjoy solved my problem I had no idea about UTM but Deepanjoy solved my problem.
Thank you very much..!!!!
Hello to our friends at YEON
Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
I have been experimenting with tracking softwares for a while and Trackify X looked like a good solution. So I tested it out and I thought I was missing some stuff.
I contacted the support on a Sunday, and had someone on a Zoom call to help me within 10 minutes.
Deepanjoy helped me set everything up in 15 minutes and explained a lot of the features to me as well.
I really appreciate that fast customer support!
I would definitely recommend!
Thanks!
Hello Rabble Clothing,
We appreciate you leaving us this 5-star review. It is wonderful that you got to work with Deepanjoy and received the help you needed as well as education on the various features of Trackify X Facebook Pixel. We are here if you need support!
The Trackify support team
Didn’t use it and not received a message my free trial ending. Bad customer service and money gone so I wouldn’t recommend to anyone
Hi Timo: We appreciate reviews from users like you! We are not showing any interaction from you in our customer service chat or email. Please consider removing this review as you are criticizing customer service without ever having reached out to us!
Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I
Greetings to you OPULA SKIN,
We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.
Stephanie & The Customer Support Team