
Trackify Facebook Pixel,TikTok
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (328)
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The app completely mess my pixel data and is not accurate.
Hi Pangama Jewelry,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration with our app. I understand how important it is to have a dependable tool for your store.
It seems that we didn’t receive any direct communication from you regarding the issues you encountered. Our support team is always here to help and resolve any problems you may face. If you do experience any difficulties in the future, please reach out to us so we can assist you directly.
We are continuously working to improve our app and support services. Your experience is important to us, and we hope to have the opportunity to provide a better experience for you moving forward.
Best regards,
Cristal
Tech Support Manager
I am extremely disappointed with this app. There are daily issues and constant technical glitches that disrupt my business operations. The app support is no help—representatives rarely provide solutions, and any attempt to reach a manager is ignored. I’m paying a monthly fee for a service that simply doesn’t work as promised. This app has cost me time, money, and endless frustration. I would not recommend it to anyone looking for a reliable solution
Greetings to you!
First and foremost, thank you for taking the time to provide such an elaborate and glowing review. We appreciate that you could reach out to get the assistance you needed for your store. Although we know that there can be bugs, we are here to help whenever you need it. It is great that Trackify X Facebook Pixel can give you more enhanced detailed tracking that you desire.
Stephanie & The Customer Support Team
The app has been down for a week and cannot load in Shopify to get any support.
Hello friends at Happy Endings®
We are happy you took the time to write this great review! Thank you! :-) We are glad our support team could assist you! We wish you and your store all the best :-)
Tanu & The Trackify Support Team
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time.
We are so sorry about what happened here ( It is not normal with our app.)
The team has worked hard to get this resolved for you.
At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible.
If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service.
-Tanu & The Trackify Support Team
-----------------------------Original reply-----------
Hello friends at Inner Wisdom Store
Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success!
-Melissa & The Trackify Support Team
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.
And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.
Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.
But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.
We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
This is the worst app ever. Support team is not bad but app itself is not doing a good job. If you are choosing this app because it is cheaper than triplewhale and hyros don't do it. I lost a lot of money because of this app. Serverside api keeps disconnecting everyday by itself which is affecting ad results very bad.
Hello Properkicks,
We are sorry you are experiencing issues with our application. As we know our app is generating the long-term token which usually last for 3-4 months. We believe this is a Facebook issue because of two possible reasons, either changing your Facebook password frequently or logging into multiple Facebook accounts and/or devices. We highly suggest you check with your Facebook support regarding this problem.
Update on 7th September 2021 - The idea was to increase the facebook conversions, but sadly don't know why facebook conversions are all time low. Will wait for this month else will have to go back to facebook channel from shopify which was giving better results for free. Update on 25th September - we decided to uninstall trackify. Our ROAS dropped from 5 to 2.5 after this. Trackify team kept saying it's now because of trackify but, we find no other reason why ROAS should drop. After clicking clean uninstall, still code is lying on shopify. This is not a good app.
Hello friends at GOGIRGIT.COM
Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have
-Tanu & The Trackify Support Team
They did fraud with me, team claimed they will remove the charge from my bill but they never did. They said, uninstall the app & we will remove charges but guess what? charges were never removed.
Hi Enrico Eyewear,
We are sorry that you went through this experience, but we have certainly not committed fraud. We had not received any payment from you, so we were unable to issue you a refund at that time. We applied a credit to your account to rectify this situation and will contact you to with evidence that the credit was applied.
I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team