Trackify Facebook Pixel,TikTok , 769 則評價
調整搜尋範圍
-
根據評分
Helpful and straight to the point
Greetings Nora,
Thank you for your 5-star review. We love to hear that our customer support was helpful and quick. It is great that Trackify X Facebook Pixel can benefit your store.
Stephanie and the Customer Support Team
The tech support is seriously lacking. So far, I'm still waiting to complete the setup. My chat support was resumed at 11:13 am this morning and I haven't heard back from my chat support person for over 30 minutes. I'm not sure if they are short staffed, but it's inconvenient on Cyber Monday, when having ads running is dependent on a pixel firing. Not sure if I'll be going past the trial with this one.
Hello, a friend from Holistic Skin Care Aesthetics! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. But we really apologize for not giving you information on the time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
-Tanu & The Trackify Support Team
Excellent Service! Installed the app and immediately got a call to install it right. definitely recommended
Hello to our friends at Vellana
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
Thanks for the awesome support. The best support and app so far! I was having a hard time finding an app for pixel tracking and API but this is the one you truly need. Not only that they track well but also the optimization is good. Just want to thank the support team for assisting me with my concern.
Hello to our friends at Tmall327
Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X, and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
I just installed the app. I will review the performance later but the support was excellent from Dylan for the onboarding process.
Hello to our friends at Artdesigna Glass Printing Wall Arts
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
Very pleased about this app. I particularly would like to mention Dylan Green, a customer service representative at Trackify that has been extremely helpful. With extreme professionality he made me fully understand the quality of this app.
Hello, friends at PhysioRev
Thank you for leaving this awesome review. We are happy you had such a great experience! We will let Dylan know that his assistance is greatly appreciated :-)
Tanu & The Trackify Support Team
The WORST SUPPORT EVER.
I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify.
I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer.
After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM.
1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE.
I'm going to uninstall for sure.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that you did not receive support in time. We do offer 24-hr live chat support, Monday through Friday, and this was either on the weekend, or our professional support team may have missed the mark. We are now reviewing our processes to make sure this isn’t happening in the future.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
The support is really top notch.
They helped me set up my pixel for screen sharing. Thanks to Dylan for his great help. I am very satisfied
Hello, friends at Zatout.fr
We are happy Dylan was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!
-Tanu & The Trackify Support Team
Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I
Greetings to you OPULA SKIN,
We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.
Stephanie & The Customer Support Team
They have really great support team they call me through ZOOM set up everything for me Thank you so much
Hello friends at Coocoo Cats
We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)
-Melissa & The Trackify Support Team