評價 (892)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2023年1月31日

Dylan was amazing and really nice helping me set everything up. He made it super easy and showed me exactly step by step how to set it up!

Dagmi Outdoors
美國
使用應用程式 31分鐘
Trackify X 已回覆 2023年2月1日

Hello to our friends at Dagmi Outdoors

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Dylan was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

2021年4月16日

This app automatically makes changes to your live theme as soon as it is installed without any notice or option to install in a dev theme. In our case, it completely wiped out our checkout.liquid file (Shopify Plus) making it impossible for customers to checkout. After reverting the code, just the action of opening the app broke it again. Please be extremely cautious if you want to try this app and work with a Shopify Expert to install and test on a dev environment first.

Pete's Paleo
美國
使用應用程式 大約5小時
Trackify X 已回覆 2021年5月18日

Hi, Pete's, Thanks for raising your concern. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?

We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Let us know how else we can serve you? Thanks so much.

Tanveer & The TrackifyX Support Team

2022年8月29日

Ive tried other apps but the results were bad. I don't know how trackify does it I only trust them for my reporting that i've now added it to all of my stores. It actually sends over the majority of the data which helps me scale my fb ads.

Fc Sports
美國
使用應用程式 12分鐘
Trackify X 已回覆 2022年8月30日

Hello to our friends at Fc Sports

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Trackify X. We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

2019年7月25日

Pathetic customer support. The app founder is also the one of the customer service executive even if he's online he'll not reply to your queries. Also very egoistic and blatantly refused to solve my problem told me that it is facebook problem

Vulkart
美國
使用應用程式 大約4小時
Trackify X 已回覆 2019年7月27日

If you check the other reviews you'll notice that our customer service is usually getting the highest praises. Rarely users have such a bad attitude and are impatient with Facebook features that they won't take the time to learn how things work and rather blame the app or the support or whatever... We don't really have any further explanation or apology in this case. Just moving on and doing our best.

2023年6月2日

Lächerlich nie wieder wenn möglich würde ich 0 Sterne geben war eine reine Frechheit man man man Mavis

Amoprimee
德國
使用應用程式 大約1小時
Trackify X 已回覆 2023年6月5日

Hello to our friends at Amoprimee

Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify

Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.

We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.

Tanu & The Trackify Support Team

2018年10月22日

I tried this app for a day and had trouble. Now my store is counting double conversions and my pixel wont fire correctly. DO NOT USE

tackle dream
美國
使用應用程式 15分鐘
2019年9月5日

it will fuck up ur facebook pixel coding if u opt to switch out so then you will have to be forced to use them.

YENS GARDEN
加拿大
使用應用程式 11分鐘
Trackify X 已回覆 2019年9月5日

Hey Yens: We appreciate any reviews that are based on actual insights and trying the app within our free trial. We're showing that between your first install and uninstall you checked out the app for exactly 15 minutes. (https://www.screencast.com/t/5EYidm6kG1Hl)

We'll be happy to help you with any misunderstandings you may have about how to set up and use Trackify.

As a matter of fairness to our developers as well as current and future users, we ask that you kindly remove this review until you are in a position to provide a more educated opinion.

Trackify Support

2019年2月11日

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

daswatch.com
希臘
使用應用程式 3分鐘
2024年9月1日

Privilège boutique
比利時
使用應用程式 大約19小時
Trackify X 已回覆 2024年9月3日

Hi Privilège boutique,

Thank you for the 5-star rating! We're thrilled to receive your positive feedback. If you need any assistance, we're just a message away.

編輯時間:2023年12月9日

Kakushin
加拿大
使用應用程式 4個月
Trackify X 已回覆 2023年12月11日

Hello Kakushin,

Thanks for leaving us this 5-star review! We are happy we could assist you.

The Support Team