Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced tracking capabilities, particularly for Facebook Ads. It simplifies the management of multiple Facebook Pixels, provides detailed data, and allows for better retargeting. Merchants also appreciate the ability to create custom events without coding, and the optimization of Return on Ad Spend (ROAS). It integrates seamlessly with other Shopify apps and can track data from multiple pixels. The app also supports tracking on TikTok and Snapchat. The support team is often praised for their prompt and effective problem-solving skills.

Edited September 20, 2023

Great app and support. Helped us solve an issue with our pixel and also worked to integrate an app into their system. It's a better system to use than Shopify's native facebook integration if you're serious about marketing. Highly recommend.

Munay Creations
United States
14 days using the app
Trackify X replied September 22, 2023

Hi Munay Creations,

Thank you for this nice review! We are very happy to hear that you received great support and found the app to be of such value. Please do not hesitate to reach out to our team for any support in the future!

September 27, 2023

Really great app! customer support is great they even got on a zoom to run through things with me.

Soothed You
United Kingdom
24 days using the app
Trackify X replied September 28, 2023

Hi there Soothed You,

Thank you for the positive review! We take great pride in providing top notch customer support, and are happy to read that you took advantage of our Zoom meeting/education resources.

Trackify X Facebook Pixel Team

October 15, 2023

Great support , the customer support helped me right away when they noticed that I didn't install my pixel correct and gave me tips to better tracking with UTM

Veroda
Netherlands
6 days using the app
Trackify X replied October 16, 2023

Hi there Veroda,

Thanks for reaching out to our support for assistance! We appreciate that we were able to help you with your pixel installation to help the performance of Trackify. Thank you for leaving us this great review!

The Trackify support team

June 1, 2023

We are customers for many years and this app's support is one of the best I ever saw. Thanks Deppanjoy for your great help! Much apprciated.

GoodVibes Heaven
Portugal
Almost 5 years using the app
Trackify X replied June 1, 2023

Hello to our friends at GoodVibes Heaven

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We are happy Deepanjoy was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Trackify Support Team

April 20, 2023

Excellent help - got on a zoom call within 2 minutes and stayed on for half an hour talking me through the set up and tracking. Very good.

Orbital Clothing
United Kingdom
9 months using the app
Trackify X replied April 21, 2023

Hello to our friends at Orbital Clothing

Thanks for the awesome review. We're so delighted to hear that our support team was able to assist you! We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

November 15, 2023

Great app and full live chat support

Rebuild Love
United Kingdom
4 months using the app
Trackify X replied November 16, 2023

Hi Rebuild Love,

Thank you for the 5-star review and for acknowledging our great support team. It is great that Trackify X Facebook Pixel is working for your business.

The Support Team

March 26, 2024

Ik ben vriendelijk en duidelijk geholpen door Tanmay.

Serola
Netherlands
About 22 hours using the app
Trackify X replied March 28, 2024

Hallo Serola,

Bedankt dat u de tijd heeft genomen om deze prachtige recensie voor ons achter te laten! Tanmay is een uitstekend lid van ons team, het is erg leuk om zulke positieve feedback over hem te ontvangen. Neem gerust altijd contact met ons op voor eventuele toekomstige hulp!

October 16, 2023

Very good support managers! thank you for all your help

YorkerLabel
Germany
25 days using the app
Trackify X replied October 17, 2023

Hello YorkerLabel,

Thanks for leaving this 5-star review. We are happy that you were able to use our support resources and get the help that you needed. We are here when you need us!

The Trackify X Facebook Pixel support team

August 8, 2023

The service is excellent! Thank you so much for helping me always quickly! would reccomend this app to everybody!

Gipfelgaudi Store
Germany
Over 2 years using the app
Trackify X replied August 10, 2023

Greetings Gipfelgaudi Store,

Thank you for your great review! It is fantastic to hear that our service was quick and able to help you with your needs. We love that Trackify X Facebook Pixel is benefiting your store.

Stephanie & the Customer Support Team

October 1, 2023

I have been experimenting with tracking softwares for a while and Trackify X looked like a good solution. So I tested it out and I thought I was missing some stuff.

I contacted the support on a Sunday, and had someone on a Zoom call to help me within 10 minutes.

Deepanjoy helped me set everything up in 15 minutes and explained a lot of the features to me as well.

I really appreciate that fast customer support!

I would definitely recommend!

Thanks!

Rabble Clothing
United States
About 17 hours using the app
Trackify X replied October 3, 2023

Hello Rabble Clothing,

We appreciate you leaving us this 5-star review. It is wonderful that you got to work with Deepanjoy and received the help you needed as well as education on the various features of Trackify X Facebook Pixel. We are here if you need support!

The Trackify support team