Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Facebook advertising through detailed tracking and easy management of multiple Facebook Pixels. It's praised for its seamless integration with Shopify apps, scalability, and backup pixel creation. Many appreciate its exceptional customer support and simple setup process. Some merchants report that it integrates perfectly and significantly contributes to business growth.

December 11, 2023

This is the worst app ever. Support team is not bad but app itself is not doing a good job. If you are choosing this app because it is cheaper than triplewhale and hyros don't do it. I lost a lot of money because of this app. Serverside api keeps disconnecting everyday by itself which is affecting ad results very bad.

Properkicks
United States
2 months using the app
Trackify X replied December 13, 2023

Hello Properkicks,

We are sorry you are experiencing issues with our application. As we know our app is generating the long-term token which usually last for 3-4 months. We believe this is a Facebook issue because of two possible reasons, either changing your Facebook password frequently or logging into multiple Facebook accounts and/or devices. We highly suggest you check with your Facebook support regarding this problem.

Edited March 21, 2024

Tanmay help me very quick and very good and he said I come about 5 minutes and he was there exactually after 5 minutes(he was busy with somebody else)! so he is also a man of his words, we big the time that was neccersary and your where polite!!

Mijn winkel
Netherlands
6 days using the app
Trackify X replied December 21, 2023

Hi Mijn winkel,

Thank you for leaving us this nice review, Deepanjoy is a rockstar on our team, he'll be thrilled to read such positive feedback!

Edited February 14, 2024

10/10 customer support! Thank you, Tanmay. He provided the best customer service. He really helped me to fix the problem

متجر نقطة
United States
8 months using the app
Trackify X replied November 27, 2023

Greetings!

Thanks for acknowledging our support team member, Deepanjoy. We are glad to hear that he was able to assist you.

The Support Team

November 28, 2023

Had a problem tracking my ads. The connection to the pixel did not work properly. After asking support, my question was answered very quickly. Then I was helped perfectly by Deepanjoy. Clear explanation and quick help. Thanks again.

ESJA Fashion
Netherlands
13 days using the app
Trackify X replied December 1, 2023

Hello ESJA Fashion,

We are so glad that you were able to reach out to Deepanjoy and get the support you needed to work on your pixel! Thanks for recognizing his efforts and for leaving us this great review.

The Support Team

November 29, 2023

Great. Customer service is great, easy to reach and always ready to help.

powerzona
Netherlands
About 2 months using the app
Trackify X replied December 1, 2023

Greetings powerzona,

It is great that you were able to use our support team to assist you and that they were responsive and able to help you! Thanks for acknowledging us with this review.

The Support Team

November 10, 2023

We have been using this app for a few years it's great for tracking fb sales customer service is great too

Garage Skateshop
United States
Over 3 years using the app
Trackify X replied November 13, 2023

Greetings Garage Skateshop,

Thank you for being a valued merchant to Trackify X Facebook Pixel. We appreciate you taking the time to leave us this review.

The Support Team

November 27, 2023

Great customer support! Had a small issue, they organized a call and within few minutes issue was solved! Fast and efficient!

MooSnuggle
United Kingdom
24 days using the app
Trackify X replied November 28, 2023

Hello MooSnuggle,

We love to hear that you were able to get on a call and get resolution to your issue! Thanks for acknowledging by leaving this great review. We are here to help you with whatever you may need.

The Support Team

December 19, 2023

A friend recommended this app. I received a lot of help installing the app via a video call. I would definitely recommend this app.

By Lou Amsterdam
Netherlands
6 days using the app
Trackify X replied December 21, 2023

Hi Lou Amsterdam,

We appreciate the kind words! We take great pride in our team's ability to assist with setup and love hopping on video meetings with our merchants. Happy holidays from the Trackify team!

November 1, 2023

I can tell the support is great and they also support you via call which is great! You don't have to wait long they help you immediately! Overall great experience! Thanks!

Chicco Fashion House
Belgium
3 months using the app
Trackify X replied November 2, 2023

Greetings Chicco Fashion House,

We love to see this great review and are happy that support was able to give you the assistance you needed quickly! It is great that you were able to get on a call with support immediately and get your resolution. Thank you for being a valued merchant!

The Trackify Support Team

November 3, 2023

Amazing app, get it now for your store and stop missing out on data

Core Authority
France
About 2 months using the app
Trackify X replied November 6, 2023

Hi Core Authority,

Thank you for leaving us this great review! You are right in being able to get the data you need to see success and we strive to provide the resources you need to accomplish this goal.

The Trackify Support Team