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Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.
Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We appreciate your honest review and would love to understand more about your experience to improve our services. We understand and want to make this right for you.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.
Your concern is important to us, and we’re committed to making this right.
Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it.
Best regards,
TrackingMore Team
Just got started, I like it so far. Got three we are looking at.
Thank you for your review and for choosing our app! 🌟
We’re delighted that you’re enjoying the app, and we truly appreciate your support. It encourages our team to keep delivering reliable and high-quality service.
Please feel free to reach out anytime with feedback or suggestions.
Best regards,
The TrackingMore Team
very good app and very good customer service thank you Mrs. Richie for your help and kindness
Thank you for taking the time to leave us a review.
We're glad to hear that our support team was able to assist you through live chat and resolve any issues you had.
We always strive to provide the best possible experience. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
Die beste Tracking App auf Shopify. Habe keine bessere gefunden. Sehr leicht zu bedenen und super hilfreich.
Vielen Dank an Richie, Sie hat mir mega geholfen.
Vielen Dank, dass Sie sich die Zeit genommen haben, eine so fantastische Bewertung abzugeben!
Wir freuen uns zu hören, dass die Einrichtung unserer App für Sie einfach war und dass unser Kundendienstteam Sie effektiv unterstützen konnte.
Wenn Sie noch etwas mitteilen möchten oder Verbesserungsvorschläge haben, können Sie uns dies gerne mitteilen. Wir sind hier, um Ihr Erlebnis noch besser zu machen.
Beste grüße,
TrackingMore-Team
I really like the design of the app! I also wanted to change a view things and needed some help from the support team. They replied within minutes and solved the issue quick :) Can really recommend it!
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track.
We believe that open communication with our customers is essential, so if you ever have any suggestions or additional feedback, we'd love to hear from you. Your insights are invaluable in helping us grow and provide the best possible service.
Sincerely,
The Trackingmore team
This is a fantastic App! And super Free! Best ever! I use it now for a while and it totally does everything what I need!
Hi there,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the TrackingMore team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Best luck with your business!
Chris|TrackingMore
So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it.
All is well now, and it's a good app.
With everything functioning properly, the app definitely deserves 5 stars.
Thank you so much for sharing your experience and for the kind 5-star rating! 🌟
We truly appreciate your patience while we worked through the concern, and we’re glad our team was able to identify and resolve it successfully. Hearing that everything is running smoothly now means a lot to us.
Your feedback motivates us to keep improving, and we’re happy to know you’re enjoying the app. If you ever need assistance or have suggestions, we’re always here to help 😊
Best regards,
The TrackingMore Team
he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.
We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.
Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.
Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.
That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.
It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.
Hi there,
Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations.
We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements.
Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward.
Best regards,
