TrackingMore Order Tracking

Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.

Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).

The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.

he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.

We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.

Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.

Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.

That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.

It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.

Masking Rules Don't Work (Costing Me Business!)

This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.

In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is completely unacceptable. Save yourself the trouble and avoid this app until they fix this critical feature.

Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.

The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.

They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.

The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).

I feel compelled to share my experience with the order tracking app, and I must say that this is the worst service I have ever encountered. It seems that they are out to string you along and squeeze money out of you with nothing but lies and deception.

First, they promised me that if I paid for 1000 orders, these 1000 orders would be carried over to the next month. This initially seemed reasonable, but it quickly turned out to be a trap. The following month, I was faced with a demand to pay for 2000 orders, while I only had 1000. It became clear to me that they were simply exploiting me.

But it got even worse. The next month, without any warning or explanation, I was confronted with a demand to pay for 4000 orders, even though my actual number of orders didn't come anywhere close to that figure. This is nothing less than pure fraud.

What bothers me even more than their dubious billing practices is that it's clear they care absolutely nothing about customer satisfaction. They seem to have only one goal in mind: to extract as much money from you as possible, regardless of how honest or legitimate the transaction is.

I highly discourage using this order tracking app. If you're looking for a service that is honest, reliable, and customer-oriented, this is definitely not the right choice. There are plenty of other options available that do respect their customers' interests and do not engage in deception and money-grabbing. It's sad that these kinds of companies still exist, and I hope that my experience can help others stay away from this scam.