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The app is just not providing real time carrier updates. Every time we get in touch with support they refresh the data to update the delivery status which defeats the purpose.
Fair to say this issue has started over the past few months only.
Thank you for taking the time to share your feedback.
We appreciate your honest review and would love to understand more about your experience to improve our services.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Ive been having som problems with TrackingMore and i have wrote to the customer service twice to get help. But they never answer me. I don't seem to be able to get in touch with them with my problems.
Hi there,
We sincerely apologize for the inconvenience you've experienced with TrackingMore. We understand how frustrating it can be when you're seeking assistance and not receiving a prompt response.
We are actively investigating the communication issues you've encountered. We have reached out to you via email, and hopefully we can offer a resolution to your concern.
Moreover, to address your current concerns, you can reach out to our chat support in the app for prompt response.
I appreciate your patience as we work to make things right.
Thank you for your understanding.
Best regards,
TrackingMore Team
I been using this app for a year now, some technical glitches between now and then which is fine, however, there has been an issue that I contacted support 4 times about but it was still un resolved, the issue is in the product recomnedation in the tracking page, images doesn''t show for some reason, 4 times and no fix, very disappointed, I think I will switch to another app now.
Hello there!
I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you via email, we will do our best to solve your issue.
Best Regards,
Chris | Trackingmore
Was great right up to the point that they pulled tracking for Royal Mail just after I bought tracking for 300 orders. Tracking is usually delayed also by half a day which makes for some unhappy customers. Not a great experience.