TrackingMore Order Tracking

TrackingMore Order Tracking

Recenzje (971)

Ogólna ocena
4,9
Liczba recenzji z daną oceną
  • 92% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
19 październik 2023

I feel compelled to share my experience with the order tracking app, and I must say that this is the worst service I have ever encountered. It seems that they are out to string you along and squeeze money out of you with nothing but lies and deception.

First, they promised me that if I paid for 1000 orders, these 1000 orders would be carried over to the next month. This initially seemed ...

Lovozo
Holandia
Ponad rok korzystania z aplikacji
TrackingMore odpowiedział(a) 22 październik 2023

We sincerely apologize for any inconvenience you've experienced and appreciate your feedback.
Your satisfaction is our top priority, and we are committed to resolving any ...

Edytowano 21 październik 2022

They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.

TWILLMKT
Stany Zjednoczone
Około rok korzystania z aplikacji
TrackingMore odpowiedział(a) 5 maj 2022

Hello there!

Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆‍♀️

If you need any further support, please feel free to contact us on Live Chat.

Best ...

16 styczeń 2022

20 lookup are to short for a free plan. but anyway, I found a better one..............................

EsaModa
Stany Zjednoczone
Około rok korzystania z aplikacji
TrackingMore odpowiedział(a) 16 styczeń 2022

Hello there!

We have updated the free plan's quota to 50. Thank you for your suggestion. 😉❤️

Best Regards,
Chris | Trackingmore

31 marzec 2023

Cuando procesamos los envios yo selecciono que la compañia de reparto es "Otra" y ellos detectan DHL, PERO NO ES, tengo 85%, la mayoria de los envios, sin informacion...

Importaditos CL
Chile
8 miesięcy korzystania z aplikacji
TrackingMore odpowiedział(a) 24 kwiecień 2023

¡Hola!

Muchas gracias por sus excelentes comentarios. Esa es una gran motivación para nosotros para brindar mejores aplicaciones y servicios para clientes como usted ❤️🙆‍♀️

Ante ...

Edytowano 25 styczeń 2022

The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.

From SoKo to Tokyo
Meksyk
6 miesięcy korzystania z aplikacji
TrackingMore odpowiedział(a) 26 styczeń 2022

Hello there!

I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you ...

Edytowano 5 maj 2024

Masking Rules Don't Work (Costing Me Business!)

This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.

In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is ...

Haye Nii
Kanada
3 miesiące korzystania z aplikacji
TrackingMore odpowiedział(a) 24 styczeń 2024

We appreciate your compliment!

We are overjoyed that you found our service satisfactory, and we truly appreciate your support.

Your evaluation inspires us to keep aiming ...

19 wrzesień 2023

I need to look for an alternative as I have had issues with this more than once. the correct updates and latest updates are not coming through to Shopify - their excuse is they put this from the carriers (my recent example was an order that was changed from Hermesworld to Global Cainiao to Evri) they keep asking me what to change this to, to display the correct information. 1 - we should be ...

Orange Retail Ltd
Wielka Brytania
3 miesiące korzystania z aplikacji
TrackingMore odpowiedział(a) 21 wrzesień 2023

Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can. ...

Edytowano 18 luty 2021

We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just ...

Calça Thai
Brazylia
9 dni korzystania z aplikacji
TrackingMore odpowiedział(a) 21 luty 2021

Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked ...

15 wrzesień 2021

The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question ...

The Secure Mat
Stany Zjednoczone
6 dni korzystania z aplikacji
5 wrzesień 2023

Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.

Lula Bridal
Nowa Zelandia
2 dni korzystania z aplikacji
TrackingMore odpowiedział(a) 7 wrzesień 2023

We're genuinely sorry to hear about your negative experience with our app, and we appreciate your feedback. We understand how important it is for our users to have a seamless ...