TrackingMore Order Tracking
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (840)
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Por avaliação
Great support from Chris who helped me sort out an issue with notifications. As a new merchant it wasn't straight forward but Chris sorted it out for me.
Hello there!
Thank you so much for your affirmation! ❤️🙆♀️
We will do our best to make our functions better. Many customizations are coming, stay tuned!
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
Wow I am impressed. I don't want to have to do anything. This is awesome. Of course I have to do sum
Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.
Sincerely,
The Trackingmore team
well, it was a great experience. I will say
Thank you for taking the time to leave us a review.
We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced.
We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
Was great right up to the point that they pulled tracking for Royal Mail just after I bought tracking for 300 orders. Tracking is usually delayed also by half a day which makes for some unhappy customers. Not a great experience.
Danke
Vielen Dank, dass Sie sich die Zeit genommen haben, eine so fantastische Bewertung abzugeben!
Wir freuen uns zu hören, dass die Einrichtung unserer App für Sie einfach war und dass unser Kundendienstteam Sie effektiv unterstützen konnte.
Wenn Sie noch etwas mitteilen möchten oder Verbesserungsvorschläge haben, können Sie uns dies gerne mitteilen. Wir sind hier, um Ihr Erlebnis noch besser zu machen.
Beste grüße,
TrackingMore-Team
This app is great! They offer a free plan that is better than other's paid plans! They have all of the carriers you want, and they will remove the branding for you if you ask. I spoke to Mary today and she was absolutely the best customer service agent I've spoken to in ages. Remember if you want to have a map and the customer's address, you will need to customize the theme that it comes with.
Thank you so Much!
We're thrilled to hear that you had a positive experience! It's customers like you who motivate us to continually improve and provide exceptional service.
Mary is also very happy reading this .
Best regards,
The Trackingmore team
This app has helped me solve the logistics tracking problem and greatly improve the timeliness of following up with customers, their team support service attitude is also excellent, I highly recommend them!
Thank you for your glowing review of our app! We are delighted to hear that we have been able to help you solve your logistics tracking issues and improve your customer service.
At Trackingmore, we are committed to providing exceptional support to our users, and we are thrilled to know that our team has met your expectations.
Your recommendation means a lot to us, and we look forward to continuing to serve you in the future.
If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing Trackingmore!
Sincerely,
The TrackingMore Team
With their exceptional customer service, TrackingMore has seamlessly assisted me with shipment tracking. They have provided helpful and resourceful tips, ensuring that all of your tracking needs are met, which have increase the success of my business. I highly recommend TrackingMore for your business.
Thank you for taking the time to share your positive experience with TrackingMore! 😊We're thrilled to hear that our customer service and tracking tools have helped increase the success of your business.
We appreciate your recommendation and look forward to continuing to provide you with top-notch service.
The TrackingMore Team
Love this app. My customers have to check with us via email before having this app. But now they can check it as soon as they want. I’ll recommend this to others.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.